Date Posted:
Salary:
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Job Description

  • Directly responsible for Agent Development.
  • Manages and develops a team of assigned agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.
  • Review team and agent performance qulity metrics on a regular basis within shift to

  • Bachelor Degree / Diploma in any discipline.
  • Significant experience in a complex fast paced environment.
  • Strategic thinker with strong analytical and creative problem-solving skills.
  • Passion for ensuring an excellent user experience.
  • Having experience managing team (preferable having a job experience as team leader call center).
  • Have good leadership skills and motivation skills.
  • Able to create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
  • Able to coach and help develop team members.
  • With good oral and written communication skills.
  • Able to speak Englis
  • Able to operate Microsoft Office, especially Ms. Excel and Ms. Power Point.
  • Experienced in Social Media.

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Job Detail

  • Job Id
    a93ede70d3872cf7
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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