Date Posted:

Salary:

Directly responsible for Agent Development.
Manages and develops a team of assigned agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.
Review team and agent performance qulity metrics on a regular basis within shift to

Bachelor Degree / Diploma in any discipline.
Significant experience in a complex fast paced environment.
Strategic thinker with strong analytical and creative problem-solving skills.
Passion for ensuring an excellent user experience.
Having experience managing team (preferable having a job experience as team leader call center).
Have good leadership skills and motivation skills.
Able to create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
Able to coach and help develop team members.
With good oral and written communication skills.
Able to speak Englis
Able to operate Microsoft Office, especially Ms. Excel and Ms. Power Point.
Experienced in Social Media.