Date Posted:
Salary:
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Job Description

SwipeRx is the number one app for pharmacies across southeast Asia. Today, SwipeRx connects over 200,000 pharmacy professionals from 40,000 pharmacies which reach more than 150 million patients every month. 1 in every 3 licensed pharmacists across Southeast Asia use SwipeRx to access online education and training, access industry information, and even procure their inventory through our B2B e-commerce platform.
mClinica, the company behind SwipeRx, is a fast-growing, venture-backed, impact-driven technology organization whose mission is to empower pharmacies to be the center of care in their communities and improve public health. We are a team of more than 400 smart and driven people operating across Southeast Asia. We work with the worlds’ leading pharmaceutical companies as well as NGOs and governments to improve the quality, affordability, and accessibility of medicines at the pharmacy.
To support our mission, mClinica is hiring for IT Production Support. We are looking for a highly ambitious, dynamic individual who has the drive to excel. At mClinica, people who take initiative and ownership are rewarded significantly.
Overview: We are looking for an IT Production Support who will be responsible for supporting the Tech Team by receiving customer support requests from end-users and analyzing these by responding to the end-user with a solution or escalating it to the appropriate Tech Team.
Your Role:
  • Support and resolve technical production challenges on a daily basis
  • Investigate and document technical issues found in production
  • Interact daily with product managers and fellow developers, to better enhance the product
  • Support data team initiatives, reports, automation, and insights
  • Participate in designing and developing a data analytics platform and its features
  • Support integration initiatives with third-party providers

Your Qualification
  • Strong English communication
  • Experience as an Application Support specialist
  • Able to work on mobile application projects
  • Experience using ticketing software
  • Knowledge of standard processes for managing production bugs and issues.
  • Bachelor’s degree in Computer Science, Information Technology, or equivalent
  • 1-3 years experience in technical support, development, quality assurance, or equivalent
  • Experience working in a collaborative team in an Agile / Scrum environment
  • Comfortable with Python, JavaScript, Git, and MySQL
  • Experience building web-based and mobile-based products
  • Self-starter with excellent time management skills and ability to work without direct supervision
  • Fluency in best practices for development and technical documentation
  • Good communication skills with the ability to present a strong rationale for design decisions (Fluent in Bahasa and English)

What You Can Expect from Us:
  • Significant career growth opportunities in a fast-growing business
  • Competitive compensation package
  • Challenging and diverse assignments
  • Fun & casual working environment in an international team.

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Job Detail

  • Job Id
    acf97667233713ff
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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