Baru Real Time Analyst

Date Posted: EmployerAktif 3 hari yang lalu
Salary:
PT. Telmark Integrasi Indonesia
Yogyakarta
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Job Description

Kualifikasi

  • Usia Maksimal 30 tahun.
  • Minimal D3 – S1 semua jurusan, lebih diutamakan Statistik, Matematika, Kimia.
  • IPK Minimal 3.00.
  • Pengalaman RTFM/WFM/Team Leader minimal 1 tahun
  • Penempatan Yogyakarta

Job Desk

  • Analiyst & Monitoring Real Time operasional semua layanan yang terdapat di dalam operasional call center.
  • Mampu dalam menangani Traffic call/Chat
  • Melakukan pengecekan attendance, adherence dan menemukan ketidaksesuaian setiap agent Costumer Service Call Center.
  • Menjalankan action plan/recovery plan saat terjadi peningkatan call.
  • Membaca dan menginterprestasikan kondisi real time dari reporting tools per interval.
  • Membantu pencapaian target service level baik itu per interval maupun per daily.
  • Membuat jadwal shift minimal 50 Agent
  • Wajib bepengalaman membuat report dan analisis menggunakan Excel

Jenis Pekerjaan: Penuh Waktu

Gaji: Dari Rp3.300.000 per bulan

Pertanyaan Lamaran:

  • Mampu menganalisis dengan Excel?
  • Apakah saat ini anda masih bekerja?
  • Saat ini domisili dimana ?

Pengalaman:

  • RTA/RTFM: 1 tahun (Diwajibkan)

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Job Detail

  • Job Id
    b1aabe8ac81ee01b
  • Location
    Yogyakarta
  • Company
    PT. Telmark Integrasi Indonesia
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact PT. Telmark Integrasi Indonesia

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