Job Description

Location Jakarta Work Type Internship Application Posted April 11, 2022

About the Role


If you’re looking to be a part of a dynamic, highly-analytical team and an opportunity to dive deep into projects surrounding the Merchant Community, look no further. As our Merchant Community for Merchant Development team, you’ll be involved in end-to-end scalable education activities for Moka & GoStore Merchants in the community. Along with content development, you will be in charge of mass communication execution and reporting of our weekly community engagement activity and communications, including updating the community membership database.


You will work closely with the Offline Marketing team to create online community engagement activities which aim to retain the merchants in Gojek ecosystem. The cherry on top: you’ll get to be a part of a team that works to retain thousands of our existing Merchants.

What You Will Do

  • Be responsible to monitor the community groups' communication and engagement on a daily basis
  • Update the Community membership data
  • Liaise with Communication, Marketing, and other teams for any information to communicate with merchants in Community
  • Create articles for FAQ
  • Together with the full-time staff create a content plan and help with the execution of educational content blasts to the merchant community groups
  • Help to prepare and execute online webinars for merchants

What You Will Need

  • Fresh graduate or final year student from any major, preferably from Communication or Business & Management
  • Comfortable meeting new people and mingling with them
  • Up to date with recent business trends
  • Having an interest or experience joining in any online community is a plus
  • Basic knowledge of Ms. Excel/ Google Sheet and Ms. Powerpoint/ Google Slide
  • Familiar to operate Telegram, Zoom, Zendesk and Freshdesk
  • Available to work full-time for 6 months contract. (We are currently working from home)

About the Team

Our Merchant Development team consist of several functions to support the merchants through : Communications, Community and Creative, where everyone is working for projects that aims to educate Merchants to be more efficient and grow their business by using our products and features.. How does one achieve this, you may ask? By creating and implementing scalable communications through the right channels for our Merchants. For instance, create and deliver some business insight, education content and push awareness of Campaigns to our Merchants. What drives us is our shared sense of nurture and help Merchants to grow, using the best scalable and digital channels, especially during pandemic.

As a team, we’re concerned with the growth of the company, and each other’s personal growth and well-being, too. We enjoy bonding over our shared love of Food, Series, and Books. With WFH becoming more normalized, you best believe that we’ve been sharing our favorite ways to prioritize a healthy work-life balance at home (Netflix marathons, anyone? ).

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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Job Detail

  • Job Id
    b204f017c441fb53
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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