Date Posted:
Salary:
id
Apply Now Whatsapp to Friend Save This Job

Job Description

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.
Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Responsibilities:

    • Be the Go-to person in project managing a suite of Key Identified CS initiatives
    • Track and drive timely execution of detailed Project Plan. Projects are typically cross borders, cross functional and may include system implementations and/or process redesign
    • Identify/track risks and issues, and work with relevant stakeholders to drive issue solutions
    • Lead cross-functional team to improve CS processes by understanding current processes and propose standardisation and/or re-engineering initiatives, taking end-to-end in mind on improving CS productivity, operational excellence, and improve customer/ stakeholder satisfaction
    • Maintain communication with the product department, and disseminate promptly and efficiently product changes to customer service agents, training team, and internal product team
    • Prepare, review and update customer service related SOP to ensure service consistency
    • Report progress of project status to leadership team on regular basis
    • Raise early warning flags and escalate issues to leadership team on a timely basis
    • Collect feedback from the customer service side and seek solutions from the product team
    • Monitor and manage daily chat quality, identify problems in time and able to propose effective solutions
    • Assist in keeping the official FAQ up-to-date

Requirements:

    • 3-5 years of experience in project management or operation
    • Good documentation and presentation skills
    • Able to communicate effectively and maintain good relationship with stakeholders
    • Hands on experience in drafting SOP
    • Customer service experience and knowledge in crypto is highly preferred
    • Bilingual in English and Indonesian
    • Strong MS Excel, PPT, visual and presentation skills and excellent documentation ability
    • Able and willing to adapt in a dynamic environment and have a strong sense of service
    • Team player who is able to perform under pressure, multi-task, self-motivated and work independently
Working at Binance
  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire

Related Jobs

Job Detail

  • Job Id
    b54b8e698f90098c
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.