Baru Tenant Experience Associate-Part Time

Date Posted: EmployerAktif 3 hari yang lalu
Salary:
Jakarta

Job Description

About Cove: Cove is the new way to rent your home! Aligned with our mission, we're a co-living start-up making it easier and more affordable for young people to rent in flatshares which they can call home. We provide our tenants with stylishly furnished properties, in the most awesome locations in Singapore and Indonesia. We make the whole rental process seamless from end to end. Two of the many perks you get at Cove is that our contract terms are flexible like our tenant's lives and our rental prices include everything from utilities and wifi and weekly cleaning. The most exciting part is our tenants get matched with great flatmates and also have access to our community events around the city. Check us out for more detailed information on https://cove.id/.
At Cove we go beyond to satisfy our customers where we also make efforts to have interactions with them in order to create millions of better homes. To achieve this, we are committed to always trying to find new ways to improve our customer service as well as placing ourselves in their shoes to improve their experience with Cove. We encourage every individual to proactively suggest creative ways to find solutions when faced with problems and engage with other team members to influence each other to make things happen.
Job Title: * Tenant Experience Associate – Part Time*
Job Type: Freelance
Working Hour: * Saturday, Sunday and Public Holiday , 9am – 9pm*
Reports To: Tenant Experience Manager

Main Responsibilities:

  • Managing tenant inquiries and relaying requests or issues to the right point of contact.
  • Provide a positive tenant experience on communication channels.
  • Act as the liaison between tenants and Cove
  • Illustrate Cove's core values and strive to achieve our standard of operations
  • Assist in tenants' check-in and check-out processes
  • Assist in organizing properties' tickets
  • Assist in scheduling repair with external contractors on the weekends

Experience and Qualifications Required:

  • Bachelor Degree in any major
  • Max. 2 years in property management and/or community management, preferably has experience working in the hospitality industry and/or early-stage startup
  • Fresh graduates who are highly organized and have excellent communication skills are welcome to apply
  • Willing to work at night on weekdays (6 pm onwards) and at weekends (9 am to 11 pm)

Core Skills/Competencies:

  • Excellent communication and relationship-building skills
  • Consumer empathy
  • High drive for results
  • Ability to be flexible deal with ambiguity
  • Resourceful and have high initiative
  • High energy

What's in it for You: Working for Cove gives you a great deal of opportunities to learn in an exciting young startup incubated through Antler. Co (http://antler.co/) and you'll be working directly with the three co-founders: Sophie, Luca, and Guillaume, where you'll also get to experience first-hand what it takes to get a new high-growth business off the ground. In your role, you'll have the opportunity to hit the ground running and take ownership from day one. Everything you do matters and will add up to make an impact on the team so we will always appreciate the diverse ideas and inputs from everyone. We embrace your development in your journey with us. The team is fast-paced, hard-working, and expects results but we also highly value our employee engagement and are committed to a human and empathetic environment with plenty of fun thrown in.

Job Type: Part-time

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Job Detail

  • Job Id
    b93bf99f3e8af7be
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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