Social Media Officer

Date Posted: 12 hari yang lalu

Salary:

Indonesia

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Job Description

Description - External

DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Job Responsibilities:

Handle queries, request or complaint from customer in PWEB – Digibank Kotak Surat and Social Media
Perform call back as part of follow up from PWEB – Digibank Kotak Surat when needed.
Manage and oversee complaints to ensure It can be responded and resolved within TAT
Ensure positive sentiment from customer or non customer in Social Media
Make sure all activities are logged in system used properly
To proactively identify opportunities and process improvement to improve the Contact Centre by doing sharing session whenever its required
To ensure accuracy of the issue and escalation by join meeting, brainstorming
Provide feedback to business and other related departments on complaint trends and lead the quality improvement process
Ensure all tasks under his/ her responsibility are performed with proper risk management, ensure proper and complete documentations
Raise to Ops Risk and Compliance for any findings or potential issues that may arise

Requirements:

Good written and verbal communication skills
Good time management and prioritization skills
Problem solving and decision making skills
Ability to focus on details and validation of information
Excellent focus on customer services
Degree holder
At least 1 year of experience in a Contact Centre environment or other client service related occupation

Primary Location: Indonesia

Job: Others

Schedule: Regular

Employee Status:

Full-time

Job Posting: Sep 22, 2021, 8:53:28 AM

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Job Detail

Job Id

bda88da088c30bd6
Location

Indonesia
Company

DBS Bank
Type

Private
Employment Status

Permanent
Positions

Available
Career Level

Experience
Gender

Male/Female