Quality Assurance & Support, Process Excellence, Knowledge Management & Communications, Business Intelligence & Analytics, Workforce Management, Quality Management Program, Support Internal & External Audits, Complaint Escalation & VOC (Executive Desk), Process & Policy improvement, Support SOP development & best practices, Knowledge Management Input, Localized Knowledge Management & Communication, Support BI (Business Intelligence) & WFM Tool Setup and Operations, Scheduling Adherence
Education: Bachelor's degree in any discipline or equivalent
Experience: Two (2) years of work experience in customer service and interaction
At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.
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