HOUSEKEEPING TEAM LEADER

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta
Apply Now Whatsapp to Friend Save This Job

Job Description

Summary

  • Reports complaints or problems to Housekeeping Assistant Manager if no immediate solution can be found.
  • Ensures the Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either the customers or other departments.
  • Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
  • To be knowledgeable and promote / upsell Outlets and other facilities/ program whenever opportunities arises.
  • Ensures a high level of product knowledge of hotel and local area.
  • Complies with the Hotel policies and procedures relating to Rooms Division.
  • Complies with all systems and procedures as laid down by the Rooms Division.
  • Maintains and updates guest history and marketing database as laid down in Front office procedures.
  • Ensures a high level of customer service is consistently maintained.
  • Ensures a high level of liaison is maintained between guests and all other departments within the hotel.
  • Ensures the cleaning and servicing of guest rooms meet Hyatt Brand Standards.
  • Ensures room are ready for arrival of the day.
  • Inspects all VIP and long-stay guest rooms (arrival and in-house).
  • Ensures all in-house guests room are all made up before guest return to the hotel.
  • Ensure turndown services are done in accordance with brand standards.
  • Reports to Engineering Department and provide access to the guest room for repair and maintenance.
  • Handles shoe shine, unpacking and packing of luggage as requested by guest.
  • Handles pickup and delivery of guest laundry and ensures it is returned to guest room in a timely manner.
  • Handles all VIP arrival and special turndown amenities.
  • Handles all suite room occupants.
  • Ensures proper storage and issues of guest supplies/amenities to the respective floor maid’s pantry and Floor Host pantry.
  • Prepares requisition for insufficient supplies/amenities for the Housekeeping Coordinator to order.
  • To signed off any replenishment of mini bar items from Room Service.

Qualifications

  • Indonesian Nationality with a diploma in Hospitality or related field
  • Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
  • Previous pre-opening experience in Luxury Hotel or international experience are advantages
  • Strong in leadership and business acumen
  • Excellent English communication skills, strong guest service mindset and people management & development skills

Related Jobs

Job Detail

  • Job Id
    c12c45439e9d139b
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

Sponsored by

https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.

Quick Links
Jobs By Industry
Latest Job
Copyright © 2026 halokerja.id . All Rights Reserved.