About Us:
At Webhelp, the human touch is everywhere. We are a fun-loving community who thrive on making a difference on behalf of the world’s most exciting brands. Our business is all about creating lasting impressions for our clients and their customers.
Each Webhelper brings a different energy, a different passion, a different impulse and a unique set of skills and talents. This strand of our DNA sets us apart.
Trust, respect, integrity – that’s what Webhelp is all about. There is no “we“ in Webhelp without each one of us!
Your Benefits:
· EPF, Socso & EIS
· Medical & Annual Leave
· KPI Incentive
· Medical insurance
· Competitive salary package
· Training provided
· Fast career advancement opportunity
· Cross culture & fun working environment
You will play an important role in:
· Handling phone calls, live chats & emails for our customers
· Responsible for handling customer inquiries to the customer support centre including contacts requiring product features & functionality information, technical knowledge and interpersonal skills to assist diagnose and resolve issued and questions.
· Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre.
· Ensuring excellent service is delivered to customers
We do have a few job requirements that we will love to be upfront with you,
· Minimum SPM and above
· Fresh graduates are encouraged to apply
· Languages required: English & Indonesian (speak, read & write)
· Working Hours: 10am to 7pm (Malaysia Time)
· Must be willing to work during Public Holiday and weekend
*** Working location: Kuala Lumpur, Malaysia
Job Types: Full-time, Fresh graduate
Salary: Rp13,500,000 - Rp19,000,000 per month
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