Job Description
Responsibilities
Work closely with the Merchant and Delivery Operations teams to ensure operational efficiency
Lead the investigation and resolution of all daily operational issues
Responsible for streamlining the payment process and make necessary improvements with the team
Responsible for managing weekly reimbursement claims and monitor the payment process (including liaising with the Finance team)
Achieving and managing operational efficiencies and cost savings through the development and deployment of systems, tools and workflows
Driving performance of key service metrics and operational performance index (KPI) (including Customer Happiness)
Strong analytical skills to develop reporting, and systems for internal use
Provide the team and the senior management with regular, constructive and relevant feedback
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be the best. We committed to creating a diverse work environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position-specific.
https://halokerja.id connects jobseekers and recruiters by accurately matching candidate profiles to the relevant job openings through an advanced 2-way matching technology. While most job portals only focus on getting candidates the next job, Shine focuses on the entire career growth of candidates.