Client Experience Associate

Date Posted: Posted30+ hari yang lalu
Salary:
Yogyakarta
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Job Description

SoftwareSeni is a Software Development Company based in Yogyakarta & Sydney, Australia. We have been designing and developing phone apps, websites, and mobile experiences. We love solving tough problems – from user experience to design and code. We build enterprise web-based solutions for clients all over the world, from Australi, Indonesia, Europe, Africa, and America. Our clients: Astra International, Traveloka, Angkasa Pura, Bike Exchange, Downsizing, Red Balloon, Sectara, and many more.
What will you get?
  • Competitive Salary. We believe that salary is one of the main factors that keep the employee in the company, therefore we can guarantee a competitive salary for our Staff.
  • Freedom to choose working arrangements. Our staff are spread throughout Indonesia. We really understand if there are staff who can't leave their families. So you can choose to work from the office, from home, or flexible home-office.
  • Career Development & Training. We have a wonderful onboarding process where we help a new team member to get familiar with the way we work.
  • Reasonable & Flexible Schedules. We are encouraging a culture where people can have a good work-life balance. Our schedules are pretty flexible. Need to run an errand in the middle of the day? Totally cool.
  • English Class. Working in SoftwareSeni means that you would get massive improvement on your English, both spoken and written guarantee!
  • Annual Leave entitlement. 12 working days which can be taken after 3 months of joining.
  • Relocation Allowance. We provide a relocation allowance if you do not live in Yogyakarta. The allowance will cover moving costs for you and your family.
  • Salary Review Twice a year. We will review your salary twice annually in December and June. So, you can focus on work and improve your performance every day.
  • Furniture Allowance. A program from SoftwareSeni while working from home due to Covid pandemic. We don't want our staff having back pain!
  • WFH Activities. We provide fun icebreaker activities in the middle of our working hours to chill and build relationships with all of the staff. Sounds fun, right?
  • Birthday Leave. We also want to celebrate our staff happiest day by giving them half-day leave on their birthday.

Skills & Requirements
  • Have excellent English communication skills.
  • IT Literacy (Google family, Google sheet formulas, Data Scrapper, etc).
  • Ability to learn company-specific software if required.
  • Adaptable, flexible, and resilient, able to cope with the pressure of managing the demands of a high-level volume of work and meeting deadlines.
  • Proficient typing and transcription
  • Accuracy and attention to detail.
  • Basic Research and Data collection skills.
  • Fast learner
  • Preferable to have a good understanding of English semantics.
  • Dutch/German-speaking skills preferred
  • Able to use Zendesk/Shopify is preferable.
  • Have CS background experience is preferable.

Responsibilities
  • Assist clients/customers with their inquiries and complaints.
  • Identify issues.
  • Give the clients/customers information about the products and services.
  • Respond efficiently to client/customer inquiries.
  • Provide excellent service standards.

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Job Detail

  • Job Id
    c6c2466e2a079422
  • Location
    Yogyakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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