Application Systems Analyst

Date Posted: 17 hari yang lalu
Salary:
Riau

Job Description

    Panbil Residence 1st - 2nd Floor, Jln. Ahmad Yani Muka Kuning, Batam, Riau Island, Indonesia Full-time Level: Employee - Standard

Company Description

Inmarsat has been at the forefront of global mobile satellite communications for over forty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites. Inmarsat is a privately owned company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Chief Operations Office

Inmarsat’s Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT

Job Description

Primary role purpose:

Application Support Analyst will be responsible to provide technical support for existing applications and supporting the customers in the current suite of Inmarsat solutions and other new services that are introduced. Performing daily operations for OAMS (Off Air Monitoring Systems), GCP (Google Cloud Platform) systems and other systems as required. Working as part of an established team providing friendly, efficient, professional and first class IT support across the globe.

The job role provide support from 8 am to 5 pm, Monday to Friday. However, due to time differences between Batam, UK and Canada, the team may need to work adjusted hours to ensure that adequate communication can happen for continuity and handover. It may also be required to provide out of hours support for the operations or when system test and upgrades are applied, or when new services are launched.

Key Responsibilities

  • Develop an understanding of Inmarsat’s system requirements and operations.
  • Engage internal/external customer around the globe to make sure their problem is solved and their issue on Inmarsat’s products and services are supported.
  • Do investigation to find Root-Cause of any malfunctions and troubleshoot the issue.
  • Escalate critical issue by providing detailed analysis, recommend a substantial solution and coordinate with all parties involved.
  • Proactively monitor services to ensure they are maintained, enhanced and operate effectively.
  • Performing daily operations for OAMS, GCP and others system; monitoring, investigation, troubleshooting and escalation for any issues based on the SOP and escalation procedure.

Qualifications

Essential Knowledge and Skills:

  • Degree in Computer Science, Software Engineering or Technology Diploma from a recognized institution or equivalent.
  • Proficient in RDBMS and No SQL database (MongoDB)
  • Proficient in Linux & Windows operating environments.
  • Broad technical background and experience with technologies such as: .NET, Java, Web Services, Python, JavaScript, Node.js.
  • Up-to-date knowledge of scripting and application software
  • Analytical approach and problem solving skills
  • Self-organized and able to work unsupervised.
  • Good spoken and written level of English
  • Good team working skills.

Desirable knowledge, skills and experience:

  • ITIL certified
  • Knowledge on Kubernetes and containers/Docker
  • Knowledge and experience on API Gateway tools such as Layer 7 or Apigee
  • Knowledge on Automation and RPA (Robotic Process Automation) is an advantage
  • Experience in mobile/telecommunications industry

Additional Information

You must be eligible to work in this location advertised.

Inmarsat Values:

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

  • Accountability – taking ownership, getting results and keeping our promises
  • Respect – collaborating, embracing diversity and valuing differences
  • Excellence – creating bold solutions for our customers and putting quality at the

heart of everything we do

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Job Detail

  • Job Id
    c82cafc17bc919ec
  • Location
    Riau
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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