Date: May 19, 2022
Location: Jakarta, ID
Company: AkzoNobel
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.
Manages delivery of technical services, such as technical consultation, project service package, panel & site mock up, technical training, complaint handling and other services to related stakeholders
Proposes training needs, concepts and schedules for Technical Support to Technical Service & Quality Manager
Logs and analyzes technical problems of product to make continuous improvement for AkzoNobel Deco Indonesia in general and Technical Service & Quality department in specific
Fulfill expectations by meeting set KPIs and contribute to expected team performance standard
Assists and supervises Technical Support to solve any inquiry, request or complaint regarding to technical issue
Assists Technical Service & Quality department to achieve targets and goals with or without guidance from Technical Service & Quality Manager
Able to help Technical Service & Quality Manager in order to do all scopes in Technical Service & Quality department based on guidance from Technical Service & Quality Manager
Manages delivery of technical services, such as technical consultation, project service package, panel & site mock up, technical training, complaint handling and other services to related stakeholders
2. Creates and manages operational schedule for Technicians around Indonesia
3. Manages and ensures Technicians around Indonesia following procedure and standard
4. Coordinates with internal and external parties that have relation with Technical Support
5. Prepares reports needed for Technical Support based on guidance from Technical Service &
Quality Manager
6. Review and analyze performance of Technicians around Indonesia in order to achieve KPI and
productivity target
7. Answers technical inquiry from any party through omnichannels (email, call, and direct
contact)
8. Manages database of technical documentation, such as user manual, application manual,
technical information, and other documents
9. Coordinates with Technical Service department in other countries, all factories, and related
parties in order to get technical documentations, to solve technical problems, and other things needed
Minimum bachelor degree from Chemical Engineering
2. Experience managing Technician or Technical Support in Technical Service/After Sales Service department, from building materials company would be an advantage
3. Proficient with MS Office, expert in excel and powerpoint
4. Must speak English and Bahasa fluently
5. Excellent oral, written communication and interpersonal skills
6. Public speaking capability and ability to give training
7. Problem solving capability and ability to work independently
8. Fast learner
9. Multi-tasking capability
10. Excellent troubleshooting and organization skills
11. Must be willing to travel around Indonesia
12. Having valid A and C driver’s license
Minimum bachelor degree from Chemical Engineering
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 22953
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