Customer Happiness Executive

Date Posted: Posted26 hari yang lalu
Salary:
Jakarta
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Job Description

Department Operations - Customer Happiness Job posted on Mar 8, 2022 Employment type Full Time Experience range 1 year - 3 years Fave is one of Southeast Asia's leading fintech platforms; providing a smart payment app for the smart generation of consumers to pay & save. Fave also empowers offline businesses to grow and digitally connect with their customers in a whole new way. Fave is on a mission to maximise joy & value in every shopping experience and accelerate the offline world’s transition to the digital economy.

Fave currently operates in 35 cities across Malaysia, Singapore and Indonesia. Fave has also launched in India in September 2021.
If being a part of a digital revolution in the fastest-growing region in the world excites you, get in touch today!
As a Customer Happiness Executive, you will:
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle our customers' complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Follow communication procedures, guidelines and policies
  • Select appropriate responses to customers' issues and work quickly to resolve them.

Requirements:

  • Holds a Diploma/Bachelor degree
  • Preferably 1-2 years experience in customer service
  • Have experience with Zendesk and Zopim is a must
  • Proficient in English (oral & written)
  • Excellent communication and interpersonal skills
  • Passionate in problem-solving with good analytical skills

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Job Detail

  • Job Id
    cbb04c3232dfdab0
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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