Job Description

Location Jakarta Work Type Permanent Application Posted December 7, 2021

About the Role


As our GoStore Merchant Operations Associate, you will help to ensure smooth processes and timely delivery of all GoStore transactions. You will take full responsibility for logistics processes and operations. Develop relationships and drive initiatives related to logistics with our internal team and logistics partner to ensure we provide best in-class services to our merchant-partner.

What You Will Do

  • Work with logistic partners to ensure the delivery process is within SLA, as well as to run initiatives to improve lead time, coverage, and reduction in operational issues
  • Work with internal team on logistics process-related initiatives
  • Develop relationship and drive improvements with our logistics partner
  • Build and improve logistics process, SOP, and policies to maintain merchants experience on selling in our platform
  • Become the key go-to person in GoStore logistics processes and operations

What You Will Need

  • At least 1 year of experience relevant experience in the e-commerce or logistics industry
  • Good analytical skills and is comfortable in creating framework/structure to solve problems
  • Experience in managing cross-functional project
  • Passionate in operational excellence and communicating with others
  • Comfortable working in a fast-paced environment

About the Team

In the Commerce Enablement team, we consistently strive to implement solutions that allow our merchant-partners in Indonesia (and the greater Southeast Asian region) to sell their products both online and offline. We also work to improve the merchant-partner experience by product innovation and integration with the rest of the Gojek ecosystem.

Our Strategy & Growth team, part of the larger Commerce Enablement stream, currently comprises Merchant Support, Merchant Experience, Merchant Engagement and Merchant Development teams. Our portfolio of products include merchant-facing solutions that aid our subscribed merchant-partners in fortifying and scaling their business operations. Southeast Asia is a highly dynamic market, where products have to react promptly to market trends and shifts, and where our team members need to be flexible in experimenting and iterating fast. With that in mind, our team’s challenges span operational hurdles to complex strategic perplexities that all revolve around driving the company’s business growth and scalability. To tackle these challenges, we move quickly but conscientiously, always relying on data-driven information to fuel our strategic decisions that’ll ultimately affect the larger organization.

This COVID era has been hard on all of us. Off-hours, we are doing our best to stay in touch and continue to bond through fun, playful online activities. Our team has a particularly positive and conducive working culture, where we’re piloted by our belief that teamwork makes the dream work. We also allow our members to take on a greater sense of ownership, where they can manage their own work hours so long as they deliver the expected results on time. Once COVID is over, we are looking forward to resuming our regular team-wide social activities such as dinner-and-drinks evenings and team off-sites.

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Job Detail

  • Job Id
    ce7313108c91bde9
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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