Our vision is to transform how the world uses information to enrich life for all. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.JR30242 IT TECHNICAL SPECIALIST
Job Description
Job Responsibilities:
Work in a team that provide global Level 1 support to IT Incidents and Service Requests to minimize interruption to factories and maintain high level of customer satisfaction.
Monitor key factory metrics and respond to critical deviation to minimize impact to the factories.
Build and improve Knowledge Base to enable timely resolution to the reported issues.
Compile and analyze Incident/Service Request metrics to find opportunities to reduce Incidents and increase First Level Resolution Rate (FLRR).
Participate in Continuous Improvement Projects (CIP) such as improving process or developing tools, software, or metrics for better efficiency.
Requirements:
Diploma in Information Technology or Computer Science or Engineering, Electronics, or with equivalent experience for MSC Specialist
Have good communication skill (verbal and written English).
Customer oriented â€' strong advocate of positive customer experience.
Possess good troubleshooting skill in understanding the reported issue and finding accurate resolution from Knowledge Base.
Responsible for the whole Production Planning and Inventory Control activities by coordinating production workflow for project manufacturing request to ensureâ¦
Perform data management activities in accordance with customer, company, contract, and regulatory requirements.
Consistent accuracy and attention to detail.
