Job Description

  • Competitive benefit and package
  • Steep learning curve

About Our Client

Our Client is one of the biggest and fastest growing Financial Institution in Indonesia and are currently looking for a high potential candidate to join them as Head of On boarding, Customer Verification and Card Delivery and contribute to the business overall growth.

Job Description

  • Formulate business strategy with others in the executive team
  • Evaluate risk and lead quality assurance efforts
  • Ensuring flawless day-to-day operations of Customer On boarding and Customer Service.
  • Responsible for design, establish, document, and maintain consistent practices and standards related to project and program governance, including project planning, reporting, approvals and change control, risk and issue management.
  • Drive continuous improvement in business processes including improving service level agreement (SLA), shortening cycle times, increasing visibility of enterprise information, and other business needs.
  • Create/update procedures and policies to meet regulatory requirements and communicate the procedure or policy to related functions.
  • Manage contracts and relations with customers, vendors, partners, and other stakeholders
  • Building Service Culture - Our initial goal is to build an evangelist culture.
  • Handle Project Management.
  • Manage the Operations team (staff and budget)

The Successful Applicant

  • Bachelor Degree is Business / Economic or equivalent degree.
  • A minimum of 10+ years of experience in handling onboarding, KYC & Card delivery with a mix of Banking and Tech exposure.
  • A seasoned professional who has experience in Strategy and Project Management.
  • Excellent English and communication skills.

What's on Offer

  • Competitive benefit and package.
  • Steep learning curve
Contact Jimmy Weijaya Quote job ref JN-042022-5587639 Phone number +62 21 2958 8879

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Job Detail

  • Job Id
    d74163924e86b95e
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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