CALL CENTER SUPERVISOR

Date Posted: 30+ hari yang lalu
Salary:
Jakarta

Job Description

Level : Team Leader

Education : S1

Experience : Min 5 year

About the Job The Call Center Supervisor is responsible to support logistic products and services, and deliver excellent customer care. A highly self motivated, customer service enthusiast, fluent in SLAs management and their concepts with outstanding communication skills is the desired profile. Familiar with incident management tools and service/help desk operations.

Duties:
  • Consistently provide superior Customer Service
  • Resolve customer problem/issues in a timely manner
  • Influence and direct their work towards customer satisfaction
  • Supervise the 24/7 call center team
Minimum Qualification
  • Minimum bachelor's degree in any major
  • Proven experience as Call Center Supervisor in BPO, logistic, or shipping company
  • Deep analytical thinking and advanced in data processing (excel, spreadsheet, google sheet)
  • Fluent in SLAs management and their concepts
  • Outstanding communication skills
  • A team player and highly motivated person
  • Willing to be located in Perak Barat, Surabaya


We are supporting government's COVID-19 vaccination program; vaccinated candidates will be our priority.

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Job Detail

  • Job Id
    de6d249d4ef9bc01
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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