Ericsson Country Unit: Indonesia
Location: Jakarta
Travel Required: Up to 25%
Open to external referrals: Yes
Background Checks: All employment offers to join Ericsson are subject to satisfactory completion of our global pre-employment check
Be part of the team:
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Great Opportunity
We are now looking for a Service Delivery Line Manager that will ensure customer value and happiness through an efficient service delivery.
This position will support service sales directly or indirectly via the unit resources as you understand and align with the overall service delivery processes, models, and strategies.
You will have a role in the line organization (the operational organization), with the purpose to lead their area of responsibility aligned with the instructions. You will collaborate to ensure that work is executed within the scope of OHS requirements.
All activities in the Ericsson group are performed under the responsibility of one or more Line Managers. Line Managers act per the Ericsson Leadership Framework and promote Ericsson's values, ethics and culture of the organization to ensure excellent performance.
Come and join us!
You will
Leading NOC team for Manage Service account in Indonesia
Deliver Fault Management Process & task are followed and executed accordingly
Manage the 24 hours Operation Centre & the OSS Operations team
Manage second level Core, Radio, Transmission, IP, VAS and IMS network
Deliver support to the first level Field team for quick outage resolution
Takes care of Network related complaints from Customer Service team
Deliver all planned work request on activities that includes first level analysis, acquire concurrence, approval notification, follow up on cases of deferment or adjustment and subsequently supervising the update and closure
Deliver results & meeting customer expectations, drive a consulting attitude, promote a continuous improvement culture and focus on our customers
Manage unit finance with specific focus and delivering agreed Sales & Margins
Drive project finance improvements via initiative and delivery quality
To be successful in this role you must have
Minimum Bachelor Degree of Telecommunication industry, or Master Degree or equivalent through experience
Proven track of minimum 15years of experience to build a productive work environment for own organization, experienced in Drive Performance Management, Competence, and Resource Management (Process)
Superb communication skills with a customer service attitude both in English and Bahasa
Excellent skills in Customer Management, Team Leading, Collaborations and Order to Manage Projects
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
Ericsson is continuing to hire for all open roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.
What happens once you apply?
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.
We are proud to announce at Ericsson Indonesia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
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