Job Description

DepartmentOperations LevelExperienced (Individual Contributor) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Assist operation management to plan, strategise, and grow business by enabling data-driven decision-making
  • Identify data performance visibilty opportunities which impact Quality, Productivity, Cost and Service
  • Provide actionable insights that will be used to support or devise new strategies
  • Serve as in-consultant who simplifies complex terminologies into more understandable insights to all stakeholders
  • Manage reporting dashboard
  • Ensure data support and availabilty for operation team
  • Work closely with operations team and management team

Requirements:
  • Bachelor's in Computer Science / Information Systems or any related field
  • Minimum 5-6 years of experience in Xpress / Logistics company as Business Intelligence / Performance Management
  • Familiar with SQL, Python, Visual Basic, Power BI is required
  • Excellent data analytical skills
  • Strong communication (written and verbal) and presentation slides skills
  • Good working knowledge of transport and delivery operation and e-commerce market
  • Ability to make inferences from data and devise appropriate course of actions
  • Outstanding problem-solving aptitude
  • A proactive individual with positive attitude and eagerness to learn
  • Comfortable working with large data sets and numbers
  • Willing to travel

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Job Detail

  • Job Id
    e6807d8135e01c08
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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