CRM Executive Jakarta, Indonesia Consumer

Date Posted: Posted9 hari yang lalu
Salary:
Philip Morris International
Jakarta
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Job Description

Be a part of a revolutionary change

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.


With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

We are looking for CRM Executive who will be based in Jakarta

Your 'day to day':
  • 'Assist Manager to setup the local CRM strategy execution to ensure seamless communications across channels and enable the market to improve relationships with actual customers, acquire new ones, as well as better track campaigns, generate learnings and improve campaign effectiveness across CRM digital channels (email, SMS, MMS).

  • Assist Manager in developing CRM strategy to help local market in maintaining/improving consumer retention & loyalty by understanding key business objective & target and ensuring effective consumer data segmentation to define specific journey for each segment.

  • Develop CRM execution plan/calendar to ensure effective CRM communication in driving campaign goal and avoid consumer fatigue in receiving CRM communication by strong collaboration with multiple internal stakeholders both local (Digital Analytic, Audience management, Digital Product, Ecomm, Digital Content, BAG, RRP team, RRP commercial team, RRP Consumer Journey team, CSC, CC Brand Team) and Global & Region stakeholders (Global DCE2 CRM team , Region Digital Hub) & also relevant external stakeholders (CRM agency)

Who we're looking for:

  • College/University, University degree in (Digital) Marketing, Computer science or related discipline
  • 2+ working experience in CRM management within B2C corporate (SME to large) or start-up, have understanding on CRM Software (IBM, Salesforce) will be add value
  • Fluent in Bahasa and English, both verbal and written
  • Understanding of CRM platforms
  • Analytical and strategic thinker
  • Communicative and customer-centric
  • Agile & Collaborative with strong influencing skill
  • Direct and digital marketing skills
  • Well-organized
"
What we offer:

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

  • Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.

  • Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.

  • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

  • Take pride in delivering our promise to society: to deliver a smoke-free future

To join our growing team…

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Job Detail

  • Job Id
    e7371c0372785069
  • Location
    Jakarta
  • Company
    Philip Morris International
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Philip Morris International

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