Job Description

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

Iron Mountain’s Global Industries Accounts represents the company's largest high-profile, growth orientated, and influential customers. These customers have a global presence and require a specialized, best-in-class level of service and attentiveness due to the nature and complexity of the business.

The goal of the Global Industries Accounts (GIA) organization is to sharpen customer focus and act as a strategic partner to our customers as their digital and business needs evolve. The GIA team is responsible for managing and overseeing Iron Mountain’s top-tier customers and overseeing relationships to the next level. The GIA team will understand customer priorities and objectives, then plan and deliver relevant aligning solutions, while also ensuring that we are

delivering best in class, white-glove service.

This role is responsible for supporting the GI Global Account Managers and Managing Directors in managing the relationships and growth for Iron Mountain’s Global Industries Accounts. The ideal candidate will possess both a sales and operational background that enables them to successfully build and maintain relationships, advise customers, develop innovative programs, and expand across new business units on a global scale.

WHAT YOU WILL DO

GI Team Support and Partnership:

  • Support the Global Industries team to drive business, customer loyalty, and retention, on a global scale
  • Collaborate in the development and execution of Global Account strategies
  • Collaborate cross-functionally within all levels of the organization and advocate for external and internal teams
  • Assist the Global Account Managers and Managing Directors, as required
  • Identify and uncover new opportunities through established relationships
  • Day to day support, escalation, issue resolution, reporting

Customer Relationship:

  • Build and maintain strong relationships with customer key contacts, lead recurring calls to keep customers informed of key items/issues
  • Ability to navigate and interact internally/externally, on a global level
  • Identifies and support new opportunities (cross-sell and upsell); RFPs, SOWs, etc.
  • Strengthen and maintain relationships with internal/external customers to provide best in class service, ensure the customer experience is optimal by all means necessary

Customer Strategy & Support:

  • Update and maintain customer and prospect information, keep informed of innovative new products, competitive landscape and trends
  • Break into new lines of business groups within the defined GIs
  • Understand customer needs and requirements, lead and oversee small to medium sized projects
  • Lead operational and account support activities to include; changes in customer service, inventory transfers, billing and invoicing, issue resolutions, incidents, etc.
  • Accountable for managing bad debt
  • Assists with contract negotiations, and operations
  • Execute and implement price increases
  • Ensure that customer agreements and contracts are upheld and executed correctly, including SLAs and other specialized processes
  • Support key account selling activities including detailed responses to RFP’s, tracking activity in SFDC and forecasting
  • Assist with creating and delivering QBRs
  • Consistently overachieve targets through a customer-centric approach

WHAT YOU WILL BRING TO OUR ROLE

  • This role is required to have general business acumen and understand Iron Mountain's solution offerings and its competitive environment.
  • This role requires a deep understanding of IM’s services, programs, workflows, systems and processes across all lines of business and an understanding of the procedures of other departments.
  • 4 year college degree required
  • Excellent written, oral and presentation skills.
  • Strong interpersonal, planning, and analytical skills.
  • Self-motivated and a strong drive to seek information and support in succeeding.
  • Ability to influence and negotiate.
  • Ability to make decisions and think in broad terms, considering the impact to the entire company
  • Ability to team effectively at all levels of an organization and customer personnel (to include C-level) on a wide range of topics and issues
  • 25% onsite travel to client offices

WHAT’S IN IT FOR YOU

  • Be part of an ever evolving global organization focused on transformation and innovation
  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
  • Global connectivity to learn from 26,000+ teammates across 52 countries
  • Be part of a winning team who embrace diversity, inclusion, and our differences
  • Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement

Category: Sales Group

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0043223

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Job Detail

  • Job Id
    ee3ce3e747f448a7
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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