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Job Description

Jakarta, Indonesia

Red Dot Payment


About PayU PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Key responsibilities

  • Provide first and second line support to merchants during their implementation of payment processing technology
  • Answer all merchants’ integration related questions on configuration, debugging, documentation, testing and go live support
  • Handle incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
  • Work closely with Business Support, Sales, Software and Web development to resolve issues during customer trials, integrations or post implementation support
  • Highlight support issues which affect customer satisfaction and provide recommendations for actions
  • Maintain/update existing libraries/plugins used in integrations

Requirements

  • Bachelor's degree in Information Technology or Computer Science or equivalent with 2-4 years’ relevant work experience in FinTech/Payment industry

Technical experience with:
  • PHP, JavaScript and .Net
  • WAMP/LAMP stacks
  • Git Version Control
  • Android and iOS
  • Prior experience in developing or maintaining web sites using any of the following: WordPress, Magento, Opencart, Prestashop

Required skills:
  • Strong customer focus, problem solving skills & critical thinking
  • Proactive and strives to meet targets
  • Good communication skills, able to build and maintain strong relationships
  • Good verbal and written English





Red Dot Payment is a payment gateway/solutions company founded in Singapore, with footprints in various countries such as Australia, Indonesia, Taiwan, Thailand and more to come. We are a part of PayU - a leading financial services provider in global growth markets, with operations in Asia, Central and Eastern Europe, Latin America, the Middle East and Africa.
Our mission is to provide solutions to our clients' online payment needs. Designing a Payment technology system around a solid understanding of our clients' specific business process is one of our core competencies. We believe that the people in our team is the core of the Company. Join us in our exciting journey as we expand and grow our business.
About us: At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.

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Job Detail

  • Job Id
    ef95174fdf136700
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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