Date Posted:
Salary:
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Job Description

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow and Succeed. Support in:
A. Telemarketing business:
B. Face to Face business
C. QBU activities Telemarketing business:
  • Act as a Person In charge to conduct Telemarketing Review (half yearly basis).
  • Act as an advisor for Quality Assurance (QA) Team if there is any escalation/dispute from Telemarketing Leader.
  • Support QA Team in providing initiative to reduce pending cancel ratio based on root cause analysis (monthly basis).
  • Follow up complaint received from Bank Partner/CSFS to CSFS/Bank Partner and respond timely.
Face to Face business:
Support Quality Business Unit (QBU) Officer in FSC Review activity (collecting data, sampling process and document repository). QBU activities:
  • Manage and registered documentation for supporting QBU duties and responsibilities (welcome call, DRR, MCC, RCSA, SOP Annual Review, FSC Review, TM Review, complaint misconduct and any ad hoc activities/reporting).
  • Act as a Person In charge in Data Monitoring Centre to support QBU reporting and dashboard (daily, weekly, and monthly basis).
  • Involved in QBU activity regarding with gap/issues/audit finding (daily or ad hoc basis)
  • To handle other assigned task.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with special requirements.

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Job Detail

  • Job Id
    f238215be0a5b302
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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