Baru Microsoft Dynamics CRM Support Consultant

Date Posted: Baru dipasang
Salary:
Indonesia
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Job Description

What are you looking for?

If it’s a career that offers growth opportunities, an independent work environment, and a dynamic, supportive company with a strong ethical culture ¬– keep reading. If it’s working with a team that has passion for their work, a good sense of fun, and a strong work-ethic – keep reading. If it’s working in a collaborative environment that encourages and supports growth and change – keep reading. If you are an experienced Microsoft Dynamics CRM Support Consultant and would like the opportunity to work with one of Microsoft’s largest, Global, multi-award-winning partners – keep reading.

Who is sa.global?

sa.global is the major global provider of Microsoft Dynamics 365 Operations solutions for professional services firms and other project-driven organizations. Our team provides support and consulting services to improve efficiencies and streamline operations in order to enable our clients’ businesses to grow. With an experienced team, we are able to participate in a variety of business models focusing on the implementation of a successful Dynamics 365 solution.

Why work for sa.global?

  • You will work in an agile work environment that provides you with opportunities to learn, scale-up, and adapt effectively. We are open to new ideas and look at sharing knowledge and best practices across the organization.
  • You will be working with a highly experienced, collaborative, supportive, and global team.
  • You will work for one of the leading global Dynamics 365 providers. Microsoft has named sa.global their Microsoft Dynamics Professional Services Industry Partner of the Year.
  • We are on the forefront of new technologies. We were one of the early adopters to Dynamics 365 F&O for internal use.
  • You will be part of one of the largest resource pools of any global Microsoft Dynamics 365 partner – bringing local expertise combined with global reach.

Key responsibility areas:

  • Investigating cases and provide consulting services for client.
  • Ensure recording and ongoing monitoring of all incoming request issues in the support system.
  • Ensure timely responses to client requests for support, according to urgency of the issue.
  • Assist client with resolving issues.
  • To escalate support requests as required.
  • Prepare written technical specifications for modifications undertaken.
  • Perform Testing and QA.
  • Liaise with product vendors on any issues relevant for our customers or sa.global.
  • Ensure the accuracy and consistency of information processed from within sa.global.
  • Maintain a professional standard in the workplace and represent the company at all times in the best possible professional standard.
  • Other tasks as deemed appropriate by the company.

Skills, Experience and Qualities Required:

  • Have experience in Microsoft Dynamics CRM.
  • Minimum 2 years’ experience in SQL Server Database (stored procedure).
  • Minimum 2 years’ experience in Web Development esp. C#, HTML, and Javascript.
  • Experience in troubleshoot issue related to web or database.
  • Business processes knowledge of multiple industries is a plus.
  • Have excellent problem-solving skills, a strong customer-service orientation and commitment to insuring timely, quality solutions to customer issues.
  • Have ability to work in both a team environment and on an individual basis in a motivated manner.
  • Ability to resolve problems independently using an analytical approach.
  • Good time management and documentation skills.
  • Willing to work at client sites.
  • Ability to work with minimum supervision.
  • Enthusiasm to help Customers succeed.
  • Ability to deal with clients in a professional manner.
  • Constant motivation for learning and development, diligence and responsible attitude.
  • Positive attitude and patient.
  • Good written and spoken in Bahasa and English.
  • Bachelor’s or advanced degree in a science- or technology-related field (preferred).
  • Experience in Windows Server Setup, Configuration, and Installation would be an advantage.
  • Microsoft Certifications for Dynamics 365 CRM would be an advantage.

Location: Indonesia

Ideal candidate is someone seeking to work in an environment with independence, personal growth opportunities, strong client-centric values and a supportive group of colleagues.

Please send your resume to widiaa@saglobal.com

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Job Detail

  • Job Id
    f33dfdb31b8d4465
  • Location
    Indonesia
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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