Customer Service Quality Assurance

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta
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Job Description

What Will You Do
  • Maintain and develop internal support and call center quality standards;
  • Review a subset of support agents’ conversations (calls, emails, chat, etc)
  • Assess support interactions based on internal standards;
  • Accompany evaluations with meaningful and constructive feedback;
  • Help agents improve their performance with specific instructions and constant support;
  • Monitor customer service performance on the agent and team level;
  • Report support team’s performance to higher-ups;
  • Contribute to the team culture in a positive manner.
Minimum Requirement
  • 1 year experience in related field, fresh graduation are welcome.
  • Good in English, Mandarin is a plus.
  • Minimal Diploma from any major.
  • Proven customer support experience or experience as a CS Quality Assurance
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effective.

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Job Detail

  • Job Id
    f5371e664fdefc33
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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