Responsible for the overall technical design, build of the custom elements of the solution. The Technical works as a team member also Developer to deliver the complete solution for the customer.
Defines application problem by conferring with clients; evaluating procedures and processes.
Understand customer’s business requirements for develops solution, technical environment to design the best solution for customers.
Technical Requirements :
Technically Understand Genesys call center system, call recording, Voip infrastructure, Legacy PBX, Genesys Reporting
Web Applications with Microsoft Visual Basic .NET, Microsoft Visual Studio .NET
Have an voice experience, omni channel, includes supporting architecture
Comfortable with HTML and CSS
General Requirements :
Any background of Educations
Experienced: Min 3 years previous experienced as Technical using Programming Language, Databases (MySQL, PostgreSQL, SQL Server, Oracle), software, working experience in the related field is required for this position.
Preferably Supervisor/Coordinator specialized in IT/Computer Software or equivalent.
Required Skill(s): Genesys Required language(s): English
Mempelajari standar kualitas panggilan para agen.
Memonitor setiap panggilan yang dibuat oleh agen.
Memantau dan melaporkan kesalahan yang terjadi agar dapatâ¦
Can join as soon as possible and be able to join 3 months of the internship program.
In this internship program, you will be working closely with our softwareâ¦