IT Support Engineer

Date Posted: Posted30+ hari yang lalu
Salary:
Jakarta
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Job Description

About the Role
Fasten your helmet and climb aboard if you’re ready to be our IT Support Engineer. In this role, you will be an integral player within the IT End User Support team based in Indonesia. Focusing heavily on improving the efficiency of IT support, you will use your strong problem-solving and technical troubleshooting skills while working collaboratively with the IT team such as Asset, Core Infra, and Automation in efforts to deliver an exceptional IT service experience. The folks in the IT End User Support Global will be your companions on this ride. Your efforts will directly influence the performance of our business process.


What You Will Do

    • Deliver technical assistance and maintain IT infra using CRM tools (Salesforce) on a daily basis
    • Perform the installation and configuration of software, hardware and other devices
    • Contribute to the enhancement of SOP and process design implementation
    • Support on projects implementation by working collaboratively with others within the organization
    • Implement a new technology solution for the smooth delivery of the IT Operation related to VPNs and cloud technology such as Google Workspace, JAMF, ManageEngine, Operating System
    • Acquire and maintain on-going knowledge and expertise in deploying patches on Windows and Mac OS

What You Will Need

    • At least 3 years of experience in the IT Infrastructure area
    • Experience in a broad range of software including Microsoft tools, Mac OS, Adobe product, etc., and hardware such as laptop, network peripheral, printer, tablet, etc.
    • Proven track record of Information Technology Infrastructure Library (ITIL) with strong IT Service Management skills
    • High-analytical skills to study problems and identify solutions
    • Familiar with IT Architecture and Network Topology
    • A fast learner who is also communicative and adaptable to a variety of situations
    • Ability to thrive in a dynamic environment
    • A multi-tasker who can handle numerous projects at a time whilst prioritizing task effectively

About the Team
Our IT End User Support has 22 engineers. As a country's beloved tech company is to the people of Indonesia, we are to Gojek: providing the nourishment to sustain our business from the inside out. Our main responsibility is to be the first layer to manage users problems related to IT Service Management. How does one achieve this, you may ask? By achieving the first response time and achieving 99% the service-level agreement ratio. For instance, 15-minute response time to resolve a ticket problem. What drives us is our shared sense of having the passion to achieve our team goals and to work together in providing the exceptional IT service to users). We are working on several projects now, including one about the system operation patching for Windows and Mac OS users to keep the operating system stable and to avoid system crash and security breach.
As a team, we’re concerned with the growth of the company, and each other’s personal growth and well-being, too. We enjoy bonding over our shared love by having a vacation on the beach. With WFH becoming more normalized, you best believe we’ve been sharing our favorite ways to prioritize a healthy work-life balance at home (Binge-watching and reading the storybook ).
About Us
Gojek is a Super App. It’s one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and dozen other products. It is Indonesia’s first and only decacorn. It's also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'
Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business and MSMEs.
As of 2021, Gojek processed more than $9 billion annualised gross transaction value across all markets where it operates - in Singapore, Thailand, Vietnam and Indonesia. We have the largest food delivery product in Asia, (outside of China), and the largest payments wallet in Southeast Asia.
Our investors include Google, Facebook, PayPal, Sequoia Capital, Tencent Holdings among others.
Gojek is committed to building a diverse and inclusive workplace and is an equal opportunity employer. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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Job Detail

  • Job Id
    fb3efea8c55fec13
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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