Introduction
We are seeking a dynamic and results‑driven Merchant Engagement Specialist (MERi – EDC & Sales POSe) to join our fast‑growing team in Jakarta. The role focuses on expanding the adoption of point‑of‑sale (POS) solutions among small and medium enterprises (SMEs) across the capital region. Ideal candidates are proactive sales professionals with a solid technical foundation, excellent communication skills, and a passion for helping merchants streamline their operations.
Responsibilities
- Conduct door‑to‑door canvassing and market research to identify merchants that would benefit from POS and EDC solutions.
- Prospect, present, and close sales of our POS system to a diverse client base, including UMKM, retail stores, restaurants, cafés, and other businesses.
- Explain product features, pricing structures, and ROI benefits, tailoring the pitch to each merchant’s specific pain points.
- Install, configure, and maintain EDC (Electronic Data Capture) devices, performing on‑site repairs and providing hands‑on training for cashiers.
- Develop and nurture long‑term relationships with merchants, conducting regular follow‑ups to ensure satisfaction and to upsell additional services.
- Serve as the primary point of contact for merchant inquiries, troubleshooting technical issues, and escalating complex problems to the support team.
- Track sales activities, pipeline status, and performance metrics in the CRM system, meeting or exceeding monthly targets.
- Collaborate with marketing and product teams to gather feedback from the field and contribute to product enhancements.
Requirements
- Education: Minimum SMA/SMK or equivalent; D3/S1 preferred.
- Age: Up to 38 years old.
- Gender: Open to all.
- Experience: At least 1 year of proven sales experience, preferably in technology or POS solutions.
- Residence: Must be based in Central, South, West, or East Jakarta.
- Key Skills: Strong selling ability, effective communication, negotiation, and customer‑service orientation.
- Personal Attributes: Self‑motivated, team‑player, quick‑thinking, initiative‑driven, detail‑oriented, and fast‑responsive.
- Technical Requirements: Own a motorbike with a valid SIM C and an Android smartphone with a minimum of 3 GB RAM.
- Work Schedule: Monday‑Saturday, 08:00‑17:00.
Benefits
- Competitive base salary with uncapped commission structure.
- Monthly performance bonuses and quarterly incentive trips.
- Comprehensive health insurance (medical, dental, vision) for you and your immediate family.
- Company‑provided smartphone and a transportation allowance.
- Continuous professional development through sales training, technical certifications, and leadership workshops.
- Flexible work environment that encourages autonomy while fostering a collaborative culture.
- Opportunities for career advancement into senior sales, account management, or product specialist roles.
About Company
Our company is a leading provider of integrated payment and retail management solutions in Indonesia. With a robust network of over 10,000 merchants nationwide, we empower businesses to simplify transactions, improve operational efficiency, and gain actionable insights through our cloud‑based POS platform. We pride ourselves on innovation, customer centricity, and a vibrant workplace where every employee can make a meaningful impact on the digital transformation of Indonesia’s retail landscape.
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