Introduction
We are seeking a dynamic and results‑driven Relationship Officer to join our team in Cileungsi, serving the greater Jakarta‑Bogor‑Depok‑Tangerang (Jabodetabek) region. In this client‑facing role, you will be the primary liaison between our company’s financial products and both existing and prospective customers. Your mission is to build lasting relationships, drive product adoption, and ensure a smooth credit application process from start to finish.
Responsibilities
- Proactively present and sell the company’s portfolio of financial products to existing customers and new prospects, tailoring solutions to meet individual needs.
- Capture orders through various distribution channels, conduct thorough initial data collection, verify information, and compile all required documentation for credit applications.
- Monitor the end‑to‑end progress of each credit application, maintaining clear communication with dealers and customers regarding status updates and final decisions.
- Provide customers with detailed information on payment schedules, due dates, payment locations, and any other pertinent transaction details.
- Develop and maintain a robust pipeline of leads by leveraging telemarketing, networking events, and referral programs.
- Collaborate closely with internal underwriting, risk, and operations teams to streamline processes and resolve any issues that may arise during the credit approval cycle.
- Maintain accurate records in the CRM system, ensuring data integrity and compliance with regulatory standards.
- Deliver exceptional customer service, addressing inquiries promptly and fostering a high level of client satisfaction.
Requirements
- Minimum education: Associate degree (D3) or higher (D4) in Business, Finance, or a related field.
- Maximum age: 33 years.
- Gender: All genders are welcome to apply.
- At least 1 year of proven experience in sales, credit coordination, or relationship management within a financial services environment.
- Strong communication skills, including persuasive telemarketing techniques and the ability to articulate complex product features in simple terms.
- Excellent organizational abilities, attention to detail, and the capacity to manage multiple applications simultaneously.
- Proficiency with Microsoft Office Suite and familiarity with CRM platforms.
- Demonstrated ability to work independently while collaborating effectively with cross‑functional teams.
Benefits
- Competitive base salary with performance‑based incentives and commissions.
- Comprehensive health insurance coverage for employee and eligible dependents.
- Paid annual leave, sick leave, and public holidays (Monday‑Saturday work schedule, 08:00‑16:30).
- Professional development programs, including training workshops and certification support.
- Opportunities for career advancement within a fast‑growing financial institution.
- Employee recognition programs and team‑building activities.
- Transportation allowance or company‑provided vehicle for field visits.
About Company
Our company is a leading provider of consumer finance solutions in Indonesia, specializing in credit products that empower individuals and small businesses to achieve their financial goals. With a strong presence across the Jabodetabek region, we pride ourselves on delivering innovative, responsible, and customer‑centric services. Our culture emphasizes integrity, teamwork, and continuous improvement, ensuring that every employee has the tools and support needed to succeed in a dynamic market.
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