Introduction
Adira Finance, a leading consumer financing company in Indonesia, is expanding its front‑line team to better serve customers seeking personal loan solutions. We are currently looking for a motivated Sales Promotion Associate to join our branch network. This role is ideal for individuals who are enthusiastic about helping people achieve their financial goals, possess strong administrative abilities, and thrive in a customer‑focused environment.
Responsibilities
- Warmly greet prospective borrowers who visit the Adira branch, introduce the range of loan products, and actively listen to understand their financial needs.
- Collect and verify all required documentation, explain repayment options, and calculate suitable installment plans based on the applicant’s preferences.
- Submit complete application packets to the Sales Officer, ensuring that every qualified lead is accurately recorded and counted toward branch performance metrics.
- Maintain and update the branch’s customer database, tracking the status of each application from initial contact through final disbursement.
- Conduct proactive follow‑up calls and messages to existing customers, offering additional loan products or refinancing options that match their evolving requirements.
- Collaborate closely with the sales and underwriting teams to resolve any issues that arise during the approval process.
- Adhere to all regulatory and internal compliance standards, safeguarding customer data and ensuring transparent communication.
- Assist in organizing promotional events, preparing marketing materials, and reporting on campaign effectiveness.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Maximum age: 40 years.
- Gender: Female (as specified by the current recruitment policy).
- No prior work experience required; fresh graduates are encouraged to apply.
- Strong administrative and sales support skills, with the ability to handle multiple documents quickly and accurately.
- Excellent verbal communication and interpersonal skills to build trust with clients.
- High attention to detail, especially when processing loan documentation and entering data.
- Basic computer proficiency, including familiarity with MS Office and CRM/database tools.
- Positive attitude, resilience under pressure, and a genuine desire to help customers improve their financial well‑being.
Benefits
- Competitive base salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid leave, including annual, sick, and maternity benefits.
- Professional development programs, including sales techniques and financial product training.
- Opportunities for career advancement within Adira’s nationwide network.
- Employee recognition programs and regular team‑building activities.
- Convenient work hours from 08:00 to 17:00, with a supportive and collaborative workplace culture.
About Company
Adira Finance has been a trusted name in the Indonesian consumer finance industry for over two decades, offering a broad portfolio of loan products such as motor vehicle financing, personal cash loans, and micro‑enterprise credit. With a mission to empower individuals and families through accessible financing, Adira operates a robust network of branches across the archipelago, leveraging digital tools and a customer‑centric approach. Our commitment to responsible lending, transparent service, and continuous innovation makes us a preferred partner for millions of Indonesians seeking financial solutions.
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