Introduction
PT AWI Gadai Jogja, a reputable private pawnbroking company regulated by the Indonesian Financial Services Authority (OJK), is seeking enthusiastic and customer‑focused individuals to join its growing network of 21 branches across Yogyakarta. As a Staf Frontliner Pelayanan Pelanggan (Frontliner Customer Service), you will be the first point of contact for our valued clients, providing a warm, professional, and efficient experience that reflects the trust and reliability of our brand.
This role is ideal for candidates who thrive in a fast‑paced service environment, possess strong communication skills, and are eager to develop a career within the financial services sector. You will work Monday through Sunday, from 08:00 to 16:00, and may be assigned to any of our branch locations throughout the region.
Responsibilities
- Greet and assist customers entering the branch, ensuring each interaction begins with a courteous and professional attitude.
- Conduct accurate appraisal of pledged items, documenting condition, market value, and any relevant details in compliance with company standards.
- Explain the range of pawnbroking products and services—including loan terms, interest rates, and redemption policies—clearly and transparently.
- Maintain meticulous daily transaction logs, updating both paper and electronic records to guarantee data integrity and audit readiness.
- Support branch administrative tasks such as filing, data entry, and preparation of end‑of‑day reports.
- Uphold the cleanliness, organization, and visual presentation of the service area to reinforce a positive corporate image.
- Collaborate with colleagues in the loan processing, security, and finance teams to resolve customer inquiries swiftly.
- Identify opportunities to cross‑sell additional services, contributing to branch revenue targets while maintaining ethical standards.
- Participate in regular training sessions on product knowledge, regulatory updates, and customer service excellence.
- Adhere to all internal security protocols and OJK regulations, reporting any suspicious activity or policy breaches immediately.
Requirements
- Minimum education: SMA/SMK or equivalent.
- Age not exceeding 30 years.
- Open to all genders.
- No prior experience required; fresh graduates are welcome.
- Excellent verbal and written communication skills in Bahasa Indonesia; proficiency in English is a plus.
- Professional appearance and a friendly demeanor.
- Ability to work both independently and as part of a team.
- High level of honesty, attention to detail, and responsibility.
- Willingness to be placed at any PT AWI Gadai Jogja branch throughout Yogyakarta.
- Basic computer literacy, including familiarity with database entry and office software.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical, dental, and vision care.
- Paid annual leave and statutory holidays.
- Professional development programs, including certifications in appraisal and financial services.
- Opportunities for career progression to supervisory or managerial roles within the expanding branch network.
- Uniform and name badge provided, with a modest transportation allowance.
- Employee recognition events and a supportive workplace culture that values integrity and teamwork.
About Company
Founded as a privately owned pawnbroking institution, PT AWI Gadai Jogja operates under the strict supervision of the OJK, ensuring compliance with national financial regulations and consumer protection standards. The company has experienced steady growth, now boasting 21 strategically located branches throughout the Yogyakarta region. This expansion reflects a strong commitment to providing accessible, trustworthy financial solutions to individuals seeking short‑term liquidity against personal assets.
Our core values—transparency, reliability, and customer centricity—guide every aspect of our business, from the appraisal desk to the executive board. By joining PT AWI Gadai Jogja, you become part of a dynamic team dedicated to upholding these principles while advancing your own professional journey in the financial services industry.
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