Introduction
Future Football Educare is a fast‑growing academy dedicated to nurturing young talent in both education and early‑age football development. Our mission is to combine academic excellence with a structured sports curriculum that builds character, teamwork, and discipline. To support this vision, we are looking for a **Senior Customer Service & Administration Staff** who can ensure smooth day‑to‑day operations, maintain accurate student records, and act as a friendly liaison between the academy, parents, and the wider community.
This position is ideal for a motivated, detail‑oriented individual who thrives in a dynamic environment, values punctuality and integrity, and is eager to grow alongside a passionate team of educators and coaches.
Responsibilities
- Manage all administrative tasks related to the academy’s daily operations, including filing, document preparation, and office supplies inventory.
- Maintain and regularly update the student database, ensuring that enrollment information, attendance logs, and performance records are accurate and confidential.
- Coordinate communication with parents and guardians, responding to inquiries via phone, email, or messaging platforms in a courteous and timely manner.
- Assist in scheduling training sessions, academic classes, and special events, and ensure that all participants receive the correct information and materials.
- Prepare weekly and monthly operational reports for senior management, highlighting key metrics such as enrollment trends, attendance rates, and resource utilization.
- Support the execution of academy events, including tournaments, workshops, and community outreach programs, by handling logistics, registration, and on‑site coordination.
- Ensure compliance with internal policies and external regulations, particularly those related to child safety, data protection, and religious observance.
- Provide backup support for financial tasks such as invoicing parents, tracking tuition payments, and reconciling receipts.
- Continuously seek opportunities to improve administrative workflows through the adoption of digital tools and best practices.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Gender: Female; candidates should be comfortable wearing a hijab.
- Maximum age: 25 years.
- Strong personal discipline, including regular observance of the five daily prayers.
- Zero involvement in online gambling or loan activities.
- Excellent interpersonal skills: friendly, polite, trustworthy, and able to build rapport quickly.
- High level of organization, attention to detail, and responsibility in handling confidential information.
- Proficiency with office software (MS Office, Google Workspace) and basic data entry.
- Ability to work independently as well as collaboratively within a team-oriented environment.
- Adaptability and quick learning mindset, capable of handling evolving tasks and priorities.
- Prior experience in administrative or customer‑service roles is a plus, though fresh graduates are encouraged to apply.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance covering medical and dental care.
- Professional development opportunities, including training workshops on administration, communication, and youth sports management.
- Mentorship from senior coaches and educators to foster career growth within the sports education sector.
- Supportive, inclusive workplace that respects religious practices and promotes work‑life balance.
- Employee discounts for academy programs, allowing staff to experience the curriculum firsthand.
- Annual team‑building outings and participation in community service events.
About Company
Future Football Educare was founded in 2018 with the belief that early exposure to structured sports can enhance academic performance and personal development. Today, the academy serves over 500 children aged 4‑12 across multiple campuses, offering a blend of classroom learning, technical football training, and life‑skills workshops. Our coaching staff includes certified football instructors, qualified teachers, and child‑development specialists who work together to create a holistic environment.
Beyond the pitch, we actively engage with local schools, community centers, and NGOs to promote healthy lifestyles and inclusive sports programs. By joining our team, you become part of a purpose‑driven organization that values integrity, excellence, and the future of Indonesia’s youth.
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