Introduction
We are excited to announce an open recruitment for the position of Staf Operasional Area Store – Jember (Crew Store Area) based in East Java. This role is ideal for energetic, customer‑focused individuals who enjoy working in a fast‑paced retail environment and have a passion for helping customers secure financing solutions. As part of Home Credit Indonesia’s expanding network, you will become a key ambassador for our brand, delivering exceptional service while promoting our credit products.
Our store locations in Jember and surrounding areas serve a diverse community, and we are looking for candidates who can represent the company with professionalism, a warm smile, and a commitment to achieving sales targets. Whether you are a recent graduate or have up to a year of relevant experience, you are welcome to apply.
Responsibilities
- Engage customers entering the store and proactively offer credit‑based purchase options, explaining installment plans in clear, understandable terms.
- Guide prospective borrowers through the Home Credit application process, ensuring all required documentation is accurately collected and entered into the system.
- Provide product knowledge and financial education to help customers make informed decisions about financing their purchases.
- Maintain up‑to‑date records of sales transactions, credit applications, and follow‑up activities using the company’s sales and administration applications.
- Collaborate with store managers and fellow crew members to meet daily, weekly, and monthly sales targets and service level agreements.
- Handle customer inquiries, resolve issues promptly, and ensure a high level of satisfaction that encourages repeat business.
- Participate in regular training sessions to stay current on new credit products, compliance regulations, and sales techniques.
- Assist in visual merchandising and store layout adjustments that enhance product visibility and promote credit offers.
- Report performance metrics and feedback to regional supervisors to help refine marketing strategies for the Jember area.
Requirements
- Minimum education: SMA/SMK or equivalent (MA/Paket C accepted).
- Age limit: up to 40 years old.
- Gender: all genders are encouraged to apply.
- At least 1 year of experience in sales, retail, or customer service; fresh graduates with strong communication skills are also welcome.
- Demonstrated ability to use sales and administrative applications, with basic computer literacy.
- Excellent interpersonal and communication skills, with a friendly, smiling demeanor.
- Strong persuasion and negotiation abilities, particularly in explaining credit terms.
- Residency in Jember or willingness to relocate and work in the Jember region.
- Flexibility to work Monday through Saturday, from 11:00 AM to 8:00 PM.
- Commitment to uphold ethical standards and comply with Home Credit’s internal policies and regulatory requirements.
Benefits
- Clear career progression path with opportunities for promotion to senior sales and supervisory roles.
- Unlimited performance‑based bonuses and commission structures that reward high achievers.
- Additional service fee incentives tied to the number of successful credit approvals.
- Annual paid holidays, including the possibility of overseas trips for top performers.
- Comprehensive health insurance covering medical, dental, and vision care.
- Professional development programs, including sales training, leadership workshops, and product certification.
- Employee assistance program and a supportive, team‑oriented work environment.
- Transportation allowance for commuting to the Jember store location.
About Company
Home Credit Indonesia is a leading consumer finance provider, offering flexible credit solutions to millions of customers across the archipelago. Established with a mission to make purchasing power accessible, the company combines cutting‑edge technology with a customer‑centric approach. Our retail partners benefit from a robust support system, including marketing resources, training, and a reliable credit approval engine.
Operating in a dynamic market, Home Credit continuously invests in digital platforms to streamline application processes, reduce approval times, and enhance the overall customer experience. By joining our team in Jember, you become part of a forward‑thinking organization that values integrity, innovation, and the growth of its employees.
Interested in this position?
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