Introduction
We are seeking a motivated Store Assistant – Customer Service and Inventory Support to join our dynamic retail team in the Jababeka and Karawang regions. This full‑time position is ideal for individuals who thrive in a fast‑paced environment, enjoy direct interaction with customers, and possess a keen eye for inventory accuracy. The role offers a structured schedule from 07:00 to 17:00 with shift flexibility, allowing you to develop both sales expertise and operational skills within a reputable organization.
Responsibilities
- Assist customers throughout their shopping journey, providing product knowledge, recommendations, and a courteous service experience.
- Manage point‑of‑sale transactions accurately, including cash handling, electronic payments, and end‑of‑day reconciliation.
- Maintain visual merchandising standards by organizing shelves, restocking merchandise, and ensuring promotional displays are attractive and up‑to‑date.
- Conduct regular inventory checks, record discrepancies, and coordinate with the warehouse team to replenish stock in a timely manner.
- Handle customer inquiries, returns, and complaints with professionalism, escalating complex issues to the store manager when necessary.
- Support the implementation of sales promotions, loyalty programs, and seasonal campaigns to drive foot traffic and increase average transaction value.
- Adhere to health, safety, and security protocols, including proper handling of hazardous materials and maintaining a clean store environment.
- Collaborate with colleagues across shifts to ensure seamless handovers and consistent service quality.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- At least 1 year of experience in retail sales, customer service, or inventory management; prior experience in a similar role is highly preferred.
- Strong communication and selling skills with the ability to build rapport quickly.
- Valid SIM C driver’s license for occasional delivery or store‑related errands.
- Willingness to work flexible shifts, including weekends and holidays as required.
- Gender: Open to all candidates.
- Age: Must be 30 years old or younger.
- Proficiency in basic computer applications (POS systems, Microsoft Office) and familiarity with retail software is an advantage.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Comprehensive health insurance coverage for the employee (and optional family plans).
- Paid annual leave, sick leave, and public holidays in accordance with Indonesian labor law.
- Opportunities for professional development, including sales training, customer service workshops, and leadership programs.
- Employee discount on store merchandise and special promotional offers.
- Transportation allowance or company‑provided shuttle service for the Jababeka and Karawang locations.
- Supportive team environment with regular team‑building activities and recognition programs.
About Company
Our company is a leading retailer in the region, operating a network of high‑traffic stores that specialize in consumer goods, home essentials, and lifestyle products. With a commitment to quality, affordability, and community engagement, we have built a reputation for delivering an exceptional shopping experience. Our corporate culture emphasizes teamwork, continuous improvement, and a customer‑first mindset. By joining our team, you will become part of a forward‑thinking organization that invests in its people and encourages career growth within the retail industry.
Interested in this position?
Take the next step in your career and apply for this role today.
Apply Now