Introduction
We are looking for enthusiastic and customer‑focused individuals to join our hospitality team as Waiter/Waitress – Customer Service Staff. This position is ideal for recent graduates, career changers, or seasoned front‑of‑house professionals who enjoy delivering memorable dining experiences in a fast‑paced environment. Our restaurant prides itself on high‑quality service, a welcoming atmosphere, and a commitment to continuous improvement, making it the perfect place to develop your hospitality skills.
Responsibilities
- Greet guests promptly and courteously, escort them to their tables, and present menus with a friendly demeanor.
- Take accurate food and beverage orders, input them into the POS system, and communicate special requests to the kitchen staff.
- Serve meals and drinks in a timely manner, ensuring proper presentation and adherence to portion standards.
- Monitor tables throughout service, refill drinks, address any concerns, and anticipate guests’ needs to enhance satisfaction.
- Maintain a clean and organized dining area, including setting and clearing tables, polishing silverware, and adhering to hygiene protocols.
- Collaborate closely with kitchen, bar, and management teams to ensure smooth operation during peak hours.
- Process payments, issue receipts, and handle cash or card transactions with accuracy.
- Participate in daily briefings, menu tastings, and ongoing training sessions to stay updated on new dishes, promotions, and service standards.
- Adhere to health, safety, and food‑handling regulations, contributing to a safe environment for both guests and staff.
- Provide feedback to management on guest preferences, service challenges, and opportunities for improvement.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age: 18‑30 years old; all genders welcome.
- No prior experience required; fresh graduates are encouraged to apply.
- Excellent communication skills, with a warm and approachable attitude.
- Ability to work collaboratively in a team‑oriented setting.
- Professional appearance and personal grooming that reflects the restaurant’s brand.
- Strong willingness to learn, adapt quickly, and take initiative.
- Basic proficiency with point‑of‑sale (POS) systems and cash handling.
- Flexibility to work Monday through Saturday, 08:00 – 17:00, including occasional holidays.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Opportunities for career advancement within a growing hospitality group.
- Comprehensive on‑the‑job training covering food service, beverage knowledge, and customer relationship management.
- Employee meal discounts and occasional staff meals.
- Health and wellness support, including access to medical insurance options.
- Paid leave and statutory holidays in accordance with local labor regulations.
- Team‑building events, recognition programs, and a supportive work culture.
About Company
Our establishment is a well‑known dining destination that blends contemporary cuisine with traditional hospitality. Situated in a vibrant urban location, we serve a diverse clientele ranging from business professionals to families and tourists. With a focus on quality ingredients, innovative menu development, and exceptional service, we have earned a reputation for excellence in the local restaurant scene. Joining our team means becoming part of a dynamic environment where every staff member contributes to creating unforgettable experiences for our guests.
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