Introduction
We are seeking enthusiastic and customer‑focused individuals to join our dining team as Waiters – Customer Service and Dining Support. This role is ideal for candidates who thrive in a fast‑paced restaurant environment, enjoy interacting with guests, and are committed to delivering exceptional service. Whether you are just starting your career or looking to deepen your hospitality expertise, this position offers a solid foundation in front‑of‑house operations and a clear path for professional growth.
Responsibilities
- Greet guests promptly and courteously, escort them to their tables, and present menus with a friendly demeanor.
- Take accurate food and beverage orders, relay them to the kitchen and bar staff, and ensure timely delivery.
- Provide detailed menu knowledge, including ingredient information, dietary restrictions, and daily specials.
- Monitor table settings, replenish supplies, and maintain a clean, organized dining area throughout service.
- Handle guest inquiries, resolve concerns, and coordinate with management to ensure a memorable dining experience.
- Process payments using POS systems, issue receipts, and manage cash handling procedures with accuracy.
- Collaborate closely with kitchen, bar, and support staff to synchronize order flow and minimize wait times.
- Adhere to food safety, sanitation, and hygiene standards as defined by local regulations and company policy.
- Participate in pre‑service briefings, attend training sessions, and contribute ideas for service improvements.
- Maintain a professional appearance, wearing the prescribed uniform and following grooming standards.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age: Open to all applicants; no upper age limit.
- Gender: All genders welcome.
- Unmarried or without dependents, allowing flexible availability for shift work.
- No current enrollment in university or other full‑time commitments.
- Strong sense of responsibility, reliability, and a serious work ethic.
- Excellent communication and interpersonal skills; ability to engage with a diverse clientele.
- Basic knowledge of food and beverage service techniques; willingness to learn and improve.
- Ability to stand for extended periods, lift up to 20 kg, and handle a fast‑moving service environment.
- Availability to work Monday through Saturday, from 08:00 AM to 05:00 PM.
Benefits
- Competitive hourly wage with performance‑based incentives.
- Meal allowances during shifts.
- Opportunities for career advancement within a growing hospitality group.
- Comprehensive on‑the‑job training and mentorship from experienced floor managers.
- Health and safety protections, including regular sanitation briefings.
- Paid sick leave and statutory holidays as per local labor law.
- Employee discount on food and beverage purchases.
- Friendly, supportive team culture that values teamwork and respect.
About Company
Our company is a well‑established restaurant chain known for delivering high‑quality cuisine in a welcoming atmosphere. With a focus on both traditional and contemporary dining experiences, we serve a broad customer base ranging from families to business professionals. We pride ourselves on a commitment to excellence, continuous improvement, and fostering a workplace where every team member can thrive. By joining our team, you become part of a brand that values hospitality, innovation, and community engagement.
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