Introduction
We are seeking a dedicated Senior Waitress to join our dynamic Food & Beverage team in the vibrant city of Banyuwangi. This full‑time position offers an exciting opportunity to showcase exceptional service skills while contributing to a welcoming dining environment. The ideal candidate will combine professionalism with a friendly demeanor, ensuring every guest enjoys a memorable experience.
Responsibilities
- Greet guests promptly, present menus, and provide knowledgeable recommendations on food and beverage selections.
- Take accurate orders, communicate specials, and handle any dietary restrictions with care.
- Serve dishes and drinks efficiently, ensuring proper presentation, temperature, and portion control.
- Maintain a clean and organized workstation, including table settings, silverware, and service stations.
- Monitor guest satisfaction throughout the meal, respond to requests, and resolve issues with a calm, solution‑focused attitude.
- Collaborate closely with kitchen staff, bar personnel, and fellow servers to coordinate smooth service flow.
- Process payments, issue receipts, and manage cash handling procedures in accordance with company policies.
- Train junior waitstaff on service standards, etiquette, and safety protocols, fostering a culture of continuous improvement.
- Ensure compliance with health, safety, and hygiene regulations, conducting regular checks of work areas.
- Participate in inventory checks, report shortages, and assist with stock replenishment as needed.
Requirements
- Minimum education: High School Diploma (SMA/SMK) or equivalent.
- Age range: 25‑35 years old.
- Both male and female candidates are welcome to apply.
- At least 2 years of proven experience in a similar senior waitstaff role within a restaurant, café, or hotel setting.
- Strong interpersonal skills: friendly, approachable, and able to build rapport with a diverse clientele.
- Excellent multitasking abilities; able to work efficiently in a fast‑paced environment while maintaining attention to detail.
- High standards of personal hygiene and appearance; uniform cleanliness is mandatory.
- Residency in Banyuwangi City is required to ensure reliable attendance.
- Proficiency in basic English is a plus for communicating with international guests.
- Ability to work the scheduled shift: Monday to Saturday, 08:00‑17:00, with occasional flexibility for special events.
Benefits
- Competitive monthly salary with performance‑based incentives.
- Health insurance coverage for the employee.
- Paid annual leave and public holidays in accordance with Indonesian labor law.
- Opportunities for professional development and career advancement within the hospitality group.
- Employee meals and discounts on food & beverage purchases.
- Supportive work environment that values teamwork, respect, and continuous learning.
About Company
Our company is a well‑established hospitality brand known for delivering exceptional culinary experiences across Indonesia. With a focus on quality, authenticity, and guest satisfaction, we operate several flagship locations that blend local flavors with modern service standards. We pride ourselves on nurturing talent and providing a platform where employees can grow, innovate, and make a lasting impact on the dining scene. Join us and become part of a passionate team that celebrates excellence in food service.
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