ERP Support Officer

Date Posted: Posted18 hari yang lalu

Salary:

Jakarta

Area of Responsibility

1. ERP Operational Support & Troubleshooting

Support the operational of Odoo ERP on day to day basis
Handle all complaints through multiple mediums (e.g., ERP’ help desk, phone calls, online chats, and video calls, etc.)

2. Finance Process Improvement, Business Partnering, and Insights

Continuously coordinate with other ERP’s team members to contribute new idea or improvement
Support implementation of ERP to Alterra’ Group of Companies

3. Financial Control & Data Providing

Requirements

Min. Bachelor Degree in Information Technology
Min. a year experience as an ERP implementation, technology or functional specialist
Experienced in project management
Understanding of (any) ERP System and Programming language is a plus
Good problem-solving skills, drive to do things the right way and ability to prioritize/triage constantly evolving user needs
Good communication skills with the ability to present to users and management, including the ability to communicate technical information to non-technical users
Interpersonal skills, including leadership, teamwork, and adaptability
Fundamental knowledge of accounting and internal controls
Experience with reporting and analytic applications from the technical support perspective (application support, object definitions, end-user support, etc.)
Customer service minded and solutions-oriented
Ability to work with a wide variety of problems and personalities, while continuing to promote a professional and pleasant demeanor

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