Manage the end-to-end research projects from translating business objectives into research objectives, developing research instruments (i.e.: questionnaire, discussion guideline), monitoring data collection activity, data analysis (from both primary and/or secondary research), producing reports based on gathered data and insights.
Devise and evaluate methods for data collection and analysis
Search for insights by collecting, analyzing, and disseminating the voice of customers across channels (i.e.: survey, complaint tickets, etc.)
Connecting the dots between multiple data points to produce an integrated insights worth-telling
Communicate findings with internal and external stakeholders and propose tangible and actionable recommendations to solve business and/or product issues
Able to manage multiple projects at the same time, setting priorities and timelines for each
Requirements :
Min. Bachelor's degree from any majors (Business, Management, Statistics, Mathematics, Industrial Engineering, or Psychology is preferable).
2-3 years of work experience with research is preferable.
Experienced in Business Insights/Analytics or Market Research.
Passionate to untangle voice of customers and tailor it into meaningful insights
Passionate and knowledgeable about strategic analysis.
Possess both qualitative and quantitative research skills.
Excellent interpersonal, verbal, and written communication skills.
Strong proficiency in Excel.
Fast-paced, independent thinker.
Strong critical thinking, analytical skills, and problem-solving capabilities.
Possess a good business acumen
Understand the customer experience and/or customer service field.
Having basic skills in SPSS, SQL, or R is preferred.
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