Indonesia-West Java-Bekasi | Full-time | Permanent | Standard
Role Summary:
Supervise (on a daily basis) ground operations team on a roster shift basis if required, ensuring that shipments enter and exit the facility in accordance with our network procedures and transit time standards.
Main Responsibilities:
Maintain good working relationships within the facility
Ensure good coordination and communication in facility and with other function as well
Assist operations team to keep performance and meet target
Problem solving and Improvement
Ensure all service provided meet DHL’s requirement
Ensure hand over processes of shipments and paperwork are normally operated
Daily working process review & discussion
Communication for daily working process and performance dialogue
People management
Organize appropriate shifts and manning levels to meet business requirements
Ensure incoming shipments are recovered, “break bulked”, inspected and cleared in the quickest, most efficient manner possible
Ensure accurate sorting and optimum loading of all inbound & outbound shipments
Manage/monitor the DHL’s assets (including vehicle) within his/her area
Monitor ground handler and warehouse provider performance and complete all necessary reports
Special request handling
Ensure safe working practices and environment within the shift
Participate in quality policy and first choice initiatives
Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department
Develop IKOs/KPIs with team members and monitor individual performance
Conduct individual coaching and performance review
Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets
Identify training needs and opportunities to develop a highly skilled functional department
Ensure proper maintenance of the facility, equipment and infrastructure in accordance with regional guidelines and company image
Requirements:
Bachelor Degree (or equivalent)
2-3 years operations experience and leading people, preferably within transportation or logistics industry
Software skills (Word, Excel, PowerPoint, etc.)
Communication skills (English), spoken and written
Well-developed planning and organization skills
Challenges self and others to exceed standards and achieve extraordinary results
Line Trainer certified, First Aid certified, IATA Dangerous Goods Acceptance Certification will be advantage
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C. Passionate on what they do.
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