Lead the RM Quality Project, including but not limited to:
Research into how to improve quality of RM from multiple angles (KPI, QA, work processes, hiring & onboarding, etc)
Coordinate with other teams to get data, understand pain points, and execute initiatives
Present project background, progress, issue, and solutions to upper management
Assist in other ad-hoc projects
Min 7 years of work experience
Experience in handling min 10 people
Experienced with business development or category management; experience in e-commerce and growth / strategy related roles is a plus.
Structured, process-oriented, customer service focused and has strong operation sense
Strong analytical and conceptual thinking; able to breakdown big picture ideas into smaller actionable items
As our Risk Analyst, you will analyze data to identify and validate high-risk users in Gojek on-demand platforms such as GoFood, GoRide, GoMart, GoSend, etc.
The candidate is expected to work on other non-regulatory legal matters, as assigned by the Country Legal Head, which includes the drafting and negotiation ofâ¦