At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.
At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.
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Coordinates all aspects of a product or service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment. Survey Tip: This role is most common in a software or professional services organization in which the individual does not have responsibility over product development, but does have overall project management responsibility. This job manages specific projects that have a distinct beginning and end.Working at NTT
Provide pre-sales support
There is an expectation for the Client Project Manager to engage with the Pre-Sales & Sales teams in order to adequately scope and cost project solutions. The pre-sales scoping of the project would involve the completion of a proposal that includes the detailed task schedule, resource allocation and cost breakdown. They may be required to assist with the identification of opportunities through the business conversations that they have with clients, but their focus will remain on effective project delivery.
Manage project delivery
The Client Project Manager ensures that the project delivers the as-sold solution, remains within baselined budget and is delivered on time, while achieving quality criteria and maintaining client satisfaction. This individual will manage delivery of the project according to the PMBOK knowledge areas and in line with NTT’s Primer methodology. This includes rigorous project scope control and management of change variations. They also communicate with key stakeholders regarding the status of their projects. Project set-up, resources and operations are efficiently managed, possibly with the assistance of the Project Coordinator or Administrator
Ensure client satisfaction
The individual manages client satisfaction, commitment and expectations to high service levels and manages escalations adequately. They act as the single point of contact between NTT and the client whilst taking accountability for all escalations relating to the project. These individuals also ensure that the Project team displays the right level of client engagement.
Project team management
The individual needs to be able to lead teams effectively within a matrixed environment. They act as people managers and provide feedback to the relevant line managers. The Client Project Manager ensures that the project team has access to the project management tools and have the general means to perform their role. These individuals will coach and mentor project team members and colleagues.
Behavioral skills
As corporate citizens they are proactive and results orientated individuals. They display assertiveness and act as an example when it comes to client satisfaction. The individual possesses advanced communication, influencing and negotiating ability. They display confidence and the ability to manage large teams of people. They are detail focused with problem solving ability.
Strong business acumen and a good understanding of general technology concepts are required. The individual works towards advanced project management certification. The individual is competent in project change management. The individual has a good understanding of project life cycles, and takes responsibility for all aspects of the projects. The individual will be required to promote project services to both external and internal clients.
What will make you a good fit for the role?
Standard career level descriptor for job level:Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.
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