Operations - Return Refund Operations Team Leader

Date Posted: Posted15 hari yang lalu
Salary:
Jakarta

Job Description

DepartmentOperations LevelExperienced (Team Lead) LocationIndonesia - Jakarta

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
  • Train and motivate customer services as they answer questions, handle complaints, and provide support for Customers
  • Monitor customer service's progress and coaching them to cultivate the knowledge and skills to provide excellent service to Customers
Requirements:
  • Minimum Diploma degree from reputable university
  • At least 1-year of experience as Customer Service Team Leader, preferably in the e-commerce industry
  • Strong communication skills
  • Strong logical thinking and problem-solving skills
  • Good leadership skills
  • Positive attitude and a good team player
  • Driven and motivated (eager to learn)

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Job Detail

  • Job Id
    7157e66ce6edc44d
  • Location
    Jakarta
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

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