Waiter/Waitress In-Room Dining

Date Posted: Posted10 hari yang lalu
Salary:
Mandarin Oriental Hotel Group
Jakarta
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Job Description

Position: Waiter/Waitress In-Room Dining (Full time #527781)
Property / Office: Mandarin Oriental, Jakarta
Location: Jakarta, Indonesia

Duties and Responsibilities

  • To consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
  • To demonstrate a pride in workplace and a high level of commitment.
  • Support company's philosophy and company culture through the use of Pillars and Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Provide excellent service at all time to all of our guests
  • Assist Guest courteously and efficiently
  • Set up tables/dining trolley as per the standard and meals period.
  • Communicate with Kitchen for any guests’ special request and dietary requirements
  • To prepare the pantry and side station assigned with sufficient Mise en Place
  • To maintain the back of the house neat, tidy, clean and safe
  • Make sure that all product served are accounted for on the final bill before presenting it.
  • To deliver the correct order to the table/rooms.
  • To carry out daily, weekly and monthly inventory
  • Clear tables between courses through out the meal
  • To make sure that the IRD trolleys/trays are clear from the rooms within the standard of time limit. As well as check the floor’s pantries.
  • To enter guests’ rooms with courteous manner and polite gesture
  • To check and re stock the Mini Bar operation
  • To Ensure that all in-house VIP's list and amenities are registered, and any relevant information is discussed
  • To make sure Azure Pool Bar’s operation are well maintained
  • To check all Door knob menus
  • To fully inform and aware about all information connecting to Food and Beverage outlets and Mandarin Oriental Jakarta/Group generally
  • To have role of good Brand ambassador
  • To maintain all Hotel’s assets

Requirements:


  • Reading, writing and oral proficiency in the English language.
  • Willing to work a flexible schedule and holidays.
  • Be a self-motivator and motivator of others
  • Work in a safe, prudent and organized manner.
  • Be able to relate to all levels of guests and management.
  • Have a minimum of 1-year experience in similar position, preferably in luxury environment
  • Have excellent communication and organization skills
  • Be able to consistently delight and satisfy our guest
  • Have the ability to handle guest requests in a detailed manner
  • Have excellent attention to details and service knowledge

Advertised: 17 Feb 2022 SE Asia Standard Time
Applications close: 30 Apr 2022 SE Asia Standard Time

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Job Detail

  • Job Id
    794c79daf8fcb141
  • Location
    Jakarta
  • Company
    Mandarin Oriental Hotel Group
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact Mandarin Oriental Hotel Group

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