Our Exciting Opportunity:
We are now looking for a Managed Service (MS) Delivery Manager; do you want to join us? In this role, you will secure delivery performance in alignment with the case and handled service targets. You will be responsible to secure the quality and cost of the services delivered from their delivery unit either global or local in accordance to the encouraged levels agreed in the Working Level Agreements (WLA) and handle service performance requirements (global benchmark and targets). You will need to understand and act upon the end to end delivery performance even when the delivery is fragmented, thru an accurate coordination with a MS Delivery Manager responsible for other parts of the delivery.
You will:
Lead MS delivery operational and financial performance
Handle specific contract delivery performance
Conduct Operating Level Agreements (OLA) signed with other service delivery units
Drive operational excellence & Identify delivery trends-possible Add on Sale
To be successful in the role you must have:
Education: Bachelor degree in Engineering
Min years of experience : at least 7 years in Manage Service business
Additional Requirements:
Delivering results and meeting customer expectations
Persuading and influencing with argumentation skills
High-reaching and commercial thinking
Good in Relating, networking, leading and supervising
have mentor skills & financial skills
Excellent in market insight, business understanding and Ericsson knowledge
Why Join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to interviewsupport@ericsson.com
We are proud to announce at Ericsson Indonesia, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
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