Job Description:
Life at Grab
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.
Get to know the team
GrabFood & GrabMart South Sumatra team is a growing team responsible for managing the business operations in cities in the Southern part of Sumatra Island in Indonesia. We make an impact by making critical decisions to serve the lives of merchant-partners and driver-partners, while providing best offers for our consumers. If this excites you, you should join our team!
Get to know the role
We are looking for a Strategy & Planning Senior Associate to lead analytical projects on growing GrabFood & GrabMart businesses in South Sumatra cities, while ensuring good reliability of every order being delivered by our driver-partners. We believe a successful candidate is detail-oriented, result-oriented, and has good stakeholder management skills, but if you believe you have what it takes then we’d love to hear from you either way.
The Day-to-Day Activities:
You monitor and improve overall city marketplace performance. This includes building processes to monitor real-time activities on the ground, and implementing operational fixes to improve eater experience and market exposures
You lead marketplace & growth by improving customer experience, optimizing GrabFood & GrabMart campaigns and growth campaigns, running experiments to optimize driver supply and eater demand
You run data analysis and create reporting to generate insights for growth and efficiency
You collaborate proactively with local Sales teams as well as country teams and product teams to consistently improve order reliability and campaigns to boost visibilities, attract eaters also balance ROI of investments
You build strong local operational processes, working with local and country teams
You manage a small local team on ground operational work.
The Must-Haves:
You have Heart, Hunger, Honour and Humility
You have minimum 1-3 years of relevant work experience in consulting, operations management, financial services, or start-up/tech industry
You are a self-starter and independent learner who takes ownership for tasks on-hand and initiative to challenge the status quo
You showcase strong analytical ability, comfortable with analyzing data to make decisions.
You have experience in managing people and stakeholder experience. Understand how to build processes, with great communication/interpersonal skills
You are able to communicate in English, including reading/writing
You have strong working knowledge to build processes, with great communication/interpersonal skills
Experience with SQL/Python is highly desired.
Our Commitment
We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.
About Grab
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.
Join us today to drive Southeast Asia forward, together.
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