Job Description

Location Jakarta Work Type Permanent Application Posted October 13, 2021

About the Role


A great opportunity awaits our Telesales Manager-Retail who will act as a leader within our Telesales function, overseeing the Telesales daily operations. Together with the Head of Telesales & Inside Sales, you’ll work to acquire the retail merchants, influencing Telesales team leaders and Telesales agents in order to introduce Moka as a premium POS in Indonesia. Your efforts will directly bolster MSME digitalization and help MSME grow their business with Gojek ecosystem. One of the biggest challenges we had to face is to convince retail merchants about the value of online POS and help them to go online. We are working on several projects now, including one about acquiring retail merchants and help them grow their business by using Moka.

What You Will Do

  • You will conduct in-house training and development for all outbound team members including the leaders.
  • Actively monitor team performance on daily basis by generating reports to identify the gap and promptly formulate with action plans for improvement
  • You will work closely and maintain collaboration with related departments to support sales and operational activities
  • Data-driven, responsible in maintain and optimize the critical sales & quality metrics for all processes. (conversion rate, call & input quality, AHT, ATT, etc)
  • You will be responsible for script development and enhancement as well as the development of the tools.
  • You will manage the leads and must have high initiative to find another source of leads
  • You will be responsible for hiring and maintain the capacity and turnover rate

What You Will Need

  • Minimum 5 years of working experience in Telesales/ Outbound call center field preferably in services/ SaaS industry with minimum 3 years as a Leader / SPV level or 1 year as a Manager
  • Analytical and problem-solving ability with strategic thinking
  • Result and sales-oriented with a strong focus on sales achievement
  • Proactive and initiative behavior at work
  • Able to speak and write in English
  • Familiar with Google Workspace (Sheets, Docs, etc), Telesales tools and Microsoft office
  • Strong people management skills. Preferably has experience in managing big outsource team (50-100 agents)
  • Great telephone skills or has a call activity experience as an agent

About the Team

Our Telesales team has more than 30 agents and is still growing. Our main responsibility is to introduce Moka as a premium POS and help acquire merchants all over Indonesia. One of the biggest challenges we had to face is rejection. We eventually resolved it by feature education and continuous script development.

Off-hours, you’d probably find us singing somewhere or traveling. We’re made up of futsal enthusiasts as well. Once COVID subsides, we’re excited to play futsal or traveling together again.

About Gojek

Gojek is a Super App. It is one app for ordering food, commuting, digital payments, shopping, hyper-local delivery, and a dozen other products. We are Indonesia’s first decacorn. We are also the only Southeast Asian startup to be part of Fortune's list of 'Companies That Changed The World.'

Our Mission: To create and scale positive socio-economic impact for our customers, driver-partners, business, and MSMEs.

As of 2018, Gojek processed more than $9 billion in annualized gross transaction value across all markets where it operates - in Singapore, Vietnam, and Indonesia. We have the largest food delivery product in Asia (outside of China) and is the largest payments wallet in Southeast Asia.

Gojek contributed IDR 249 T to the Indonesian economy (equivalent to 2% of Indonesia's GDP in 2020). As of Q1 2021, the Gojek App witnessed over 190mn downloads by customers. The platform has over 2mn Driver Partners & ~900000 Merchant Partners across SEA.

About GoTo Financial

GoTo Financial brings secure, reliable, and user-friendly financial solutions to over 55 million monthly active users, more than 14 million merchants, and over 2.5 million driver-partners eager to benefit from the digital economy in the GoTo ecosystem.

GoTo Financial’s consumer services include GoPay, GoPayLater, and other financial services. We also serve businesses of all sizes through leading payment gateway Midtrans, Indonesia’s largest cloud POS network Moka and GoKasir. We also have the all-in-one merchant solution GoBiz, GoBiz Plus, GoStore, and Selly - available in Indonesia and Southeast Asia.

Gojek and GoTo Financial are committed to building a diverse and inclusive workplace and are equal opportunity employers. We do not discriminate on the basis of race, religion, national origin, gender, gender identity, sexual orientation, disability, age, education status, or any other legally protected status.

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Job Detail

  • Job Id
    af97e3918655bcf4
  • Location
    id
  • Company
  • Type
    Private
  • Employment Status
    Permanent
  • Positions
    Available
  • Career Level
    Experience
  • Gender
    Male/Female

Contact

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