GUEST SERVICE LEADER (TELEPHONE OPERATOR)

Date Posted: Posted30+ hari yang lalu

Salary:

Jakarta

Summary

Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Assist the Guest Services Assistant Manager in efficiently managing the Guest Services according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
Assists to conduct regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to higher level if no immediate solution can be found and assure follow up with guests
Ensures all guests' emails, messages, mail, faxes and parcels are handled and distributed promptly.
Ensures that all guest requests and requirements are attended promptly and handled in the correct manner.
Ensures speedy, accurate and efficient telephone and message service at all times.
Ensures that communication and co-ordination of all team leaders, with particular emphasize on the interactions between (but not limited) Communication Center and Front Desk, Sales, Housekeeping, Maintenance, Telephone, Security are smooth and efficient.
Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
Responds to the results of the consumer audit and ensures that the relevant changes are implemented.

Qualifications

Indonesian Nationality with a diploma in Hospitality or any related field
Has minimum 1 (One) year experience in a similar position in 5 (five) stars International Hotel Chain
Previous pre-opening experience in Luxury Hotel or international experience are advantages
Strong in leadership and business acumen
Excellent English communication skills, strong guest service mindset and people management & development skills